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Lead Market Researcher

1 hour, 8 minutes ago
United Kingdom
Full-time
Lead
Data Analyst
Data Science and Analytics
Apply Now
Monzo

Monzo

Monzo is a digital retail bank and fintech company that provides smart banking solutions through its smartphone app. With over 8 million users, Monzo offers intelligent notifications, instant balance updates, and financial management tools to help user...

Banks
1K-5K
Founded 2015
$1100M raised
View All Jobs 35

Description

  • Lead research that shapes entry strategy for new markets, starting with discovery across new EU markets.
  • Develop and evolve a repeatable market-entry research approach that balances depth, speed, and confidence.
  • Build a clear view of local money behaviors, banking expectations, customer needs, trust drivers, and adoption barriers.
  • Identify, understand, and size priority customer audiences in partnership with Data, Strategy, and Product.
  • Assess how Monzo’s current and near-term proposition fits local customer needs and market expectations.
  • Set a high standard for evidence quality by triangulating sources and challenging unsupported assumptions.
  • Synthesize complex evidence into clear recommendations, trade-offs, and confidence levels to inform business, product, and marketing decisions.
  • Choose the right research approach for each question, combining hands-on research with AI, specialist expertise, and agency support when useful.

Requirements

  • Significant experience in customer research or consumer insight with a track record of shaping strategy and business outcomes.
  • Experience tackling ambiguous, early-stage problems such as market entry, proposition development, innovation, or audience strategy.
  • Experience conducting research across multiple markets and navigating meaningful cultural and market differences.
  • Strong quantitative research skills, including segmentation and audience sizing.
  • Strong methodological judgement and ability to choose the right approach for the question.
  • Ability to connect customer insight to product, proposition, brand, marketing, commercial, and go-to-market decisions.
  • Strong synthesis and communication skills for turning complex research and data into clear narratives and recommendations.
  • Confidence influencing and constructively challenging senior cross-functional stakeholders.
  • Strong judgement in fast-moving environments, including knowing when deeper research is needed and when directional evidence is enough.

Benefits

  • £90,000 - £120,000 salary.
  • Incentive Awards tied to performance.
  • Relocation support to the UK.
  • Visa sponsorship available.
  • Flexible working hours.
  • Option to be based in London or work remotely within the UK with occasional London meetings.
  • £1,000 annual learning budget for books, training courses, and conferences.
  • MacBook provided and extra home office support for fully remote workers.

Interested in this position?

Apply directly on the company website

Apply Now

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