Practice Assistant

2 days ago
Full-time
Mid Level
Customer and Technical Support
Midi Health

Midi Health

Midi Health is a virtual care clinic specializing in perimenopause and menopause, offering expert care for women 40+. They provide insurance-covered services with no membership fees or hidden costs. Their experienced clinicians offer personalized treat...

Health Care Providers & Services
11-50
Founded 2021
$53M raised

Description

  • Review, flag, route, file, and follow up on clinical document requests in the EMR.
  • Triage inbound administrative calls and Athena messages, escalating requests according to established protocols.
  • Process incoming and outgoing medical records, including uploads, indexing, data-gap resolution, and follow-up with patients and providers.
  • Monitor Medical Records Slack requests, tag cases, escalate urgent items, and maintain closure statuses.
  • Initiate, track, and confirm referrals and consult orders through completion.
  • Manage post-visit document delivery workflows for patients.
  • Coordinate concurrent administrative and clinical support workflows while maintaining accurate records and timely case closure.

Requirements

  • Experience in telehealth operations, medical assistant support, or virtual healthcare administration.
  • Proficiency with EMR systems, particularly Athena, as well as Slack and other communication platforms.
  • Strong organizational skills and attention to detail.
  • Excellent written and verbal communication skills.
  • Knowledge of healthcare terminology and HIPAA compliance.
  • Basic technical proficiency with videoconferencing tools and telehealth platform troubleshooting.
  • Ability to multitask, work independently, and follow established protocols.
  • Experience with referrals and prior authorizations (preferred).
  • Certified Medical Assistant Administrative (CMAA) certification or equivalent (preferred).
  • Bilingual ability, such as English/Spanish, or experience serving diverse patient populations (preferred).
  • Must be authorized to work in the United States without current or future visa sponsorship.
  • Availability to work Monday through Friday, 8:30 a.m. to 4:30 p.m. PST.

Benefits

  • $20 per hour for full-time, 40-hour-per-week, non-exempt employment; compensation may vary based on experience and other factors.
  • Health, dental, and paid time off benefits.
  • 100% remote work environment.
  • Opportunity to work at a mission-driven healthcare startup.

Interested in this position?

Apply directly on the company website

Apply Now

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