Spanish Speaking Customer Expert for Coffee Machines - Work Remote In Greece

1 day, 4 hours ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Serve as the primary contact for Spanish-speaking customers using premium coffee machines.
  • Advise customers on product selection, technical troubleshooting, maintenance, and accessories.
  • Manage customer inquiries across multiple digital channels.
  • Process orders and maintain accurate after-sales documentation.
  • Analyze customer feedback and provide insights to improve service and retail performance.
  • Collaborate with international teams to refine service protocols for the Spanish market.
  • Maintain up-to-date knowledge of coffee machine models and related products.
  • Provide consultative sales support while maintaining high service standards.

Requirements

  • Native or fluent Spanish, spoken and written, is mandatory.
  • Proficiency in English for internal communication and training.
  • Valid EU passport or valid Greek work permit.
  • Previous customer service or sales experience is preferred.
  • Strong interest in the retail industry.
  • Excellent communication skills and a customer-focused approach.
  • Availability to relocate to Greece.
  • Ability to deliver high-end customer service experiences.

Benefits

  • Competitive monthly salary with industry-leading benefits.
  • 13th and 14th salaries paid annually.
  • Monthly performance bonus scheme.
  • Fully paid relocation package, including flight, transfer, and initial hotel accommodation.
  • Fully paid professional training on products and service standards.
  • Comprehensive health insurance coverage.
  • Long-term career growth opportunities within an international network.

Interested in this position?

Apply directly on the company website

Apply Now

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