Portuguese Speaking Support Specialist - Work In Sofia, Bulgaria

1 hour, 14 minutes ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide technical and functional support through phone, email, and live chat.
  • Resolve customer inquiries promptly and professionally.
  • Represent the company as a Portuguese-speaking brand ambassador.
  • Accurately document customer interactions in the CRM system.
  • Collaborate with international teams to improve support workflows and customer satisfaction.
  • Attend ongoing training on products and internal support standards.
  • Contribute to a positive team environment and meet or exceed monthly performance targets.

Requirements

  • Native or fluent Portuguese proficiency, spoken and written.
  • Proficiency in English for internal communication.
  • Previous customer support experience preferred.
  • Strong problem-solving skills and a customer-focused approach.
  • Valid EU passport or work permit for Bulgaria.
  • Excellent interpersonal skills and adaptability in a multicultural workplace.

Benefits

  • Competitive monthly salary.
  • Fully paid training programs.
  • Health insurance coverage.
  • Fully paid relocation package, including flight, transfer, and hotel.
  • Monthly performance bonus linked to individual and team KPIs.
  • Career growth opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Work From Home - Break Free of the 9-5

Global Elite Empire Consultants is recruiting for a remote client service leadership opportunity focused on delivering strong customer experiences and leading teams while supporting flexible work arrangements and professional growth.

14 minutes ago

Work From Home - Client Benefits Advisor

Global Elite Empire Consultants is recruiting for a remote client service leadership opportunity focused on delivering excellent customer experiences while leading teams and supporting professional growth.

14 minutes ago

Work From Home - Break Free of the 9-5

Client service leadership role with Global Elite Empire Consultants, supporting customers and leading teams in a flexible, remote work environment while pursuing professional growth.

14 minutes ago

Work From Home - Customer Care Specialist

Join Global Elite Empire Consultants’ remote client-support team to guide interested clients through benefit options and enrollment while building relationships and advancing based on performance.

14 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers