Norwegian Speaking Zalando Customer Expert - Work Remote In Greece

4 hours, 15 minutes ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support for Zalando, assisting with shopping and account-related needs.
  • Resolve inquiries about order status, returns, exchanges, payments, and account management.
  • Provide personalized shopping guidance and empathetic, accurate resolutions through multiple communication channels.
  • Represent Zalando’s brand standards and maintain high customer satisfaction.
  • Collaborate with international teams to improve retail service delivery.
  • Stay informed about retail trends, promotional campaigns, and product availability.

Requirements

  • Native or fluent Norwegian in spoken and written communication.
  • Valid EU passport or work permit.
  • Previous customer service experience, preferably in retail.
  • Digital literacy and familiarity with online shopping platforms and CRM systems.
  • Excellent communication skills.
  • Ability to work in a target-oriented, fast-paced retail environment.
  • Strong interest in fashion and e-commerce trends.

Benefits

  • Competitive monthly salary.
  • 13th and 14th salary bonuses.
  • Monthly performance bonus linked to service KPIs.
  • Fully paid relocation package, including flight, transfer, and hotel accommodation.
  • Fully paid training program.
  • Private health insurance and additional benefits.
  • Career development opportunities in the global retail sector.
  • Opportunity to live and work in Greece.

Interested in this position?

Apply directly on the company website

Apply Now

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