Nederlands Sprekende CX Specialist Scale-up - Work Remote In Greece

4 hours, 39 minutes ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide high-quality customer support in Dutch across chat, email, and phone.
  • Resolve complex customer inquiries and maintain strong resolution rates.
  • Collaborate with international teams to improve customer experience workflows.
  • Maintain accurate customer records and feedback loops to identify trends.
  • Represent the brand and uphold service standards in all Dutch-language interactions.
  • Adapt to evolving tools, systems, and service protocols.
  • Contribute to a positive, collaborative scale-up culture.

Requirements

  • Native or fluent Dutch proficiency, spoken and written, is mandatory.
  • Valid EU passport is mandatory.
  • Previous customer support experience is highly preferred.
  • Strong communication skills and a customer-focused approach.
  • Ability to solve customer issues efficiently.
  • Ability to thrive in a fast-growing scale-up environment.
  • Willingness to relocate to Greece.

Benefits

  • Competitive monthly salary.
  • Monthly performance bonus.
  • 13th and 14th salary payments.
  • Comprehensive health insurance.
  • Fully paid training.
  • Fully paid relocation package, including flight, transfer, and hotel accommodation.
  • Career growth within an international organization.
  • Networking opportunities through an international Dutch-speaking jobs network.

Interested in this position?

Apply directly on the company website

Apply Now

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