Italian Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria

7 hours, 48 minutes ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide troubleshooting and technical support for Fitbit devices through phone, email, and chat for the Italian market.
  • Assist customers with device setup, synchronization, and mobile app features.
  • Deliver personalized, solution-oriented support to maintain high customer satisfaction.
  • Document and track customer inquiries and hardware issues in the global CRM system.
  • Educate users on using Fitbit trackers to achieve health and wellness goals.
  • Collaborate with international teams to identify product trends and improve the user experience.

Requirements

  • Native or fluent Italian, spoken and written, is mandatory.
  • Strong English proficiency for communication in a global, multicultural office.
  • Passion for fitness, wellness, and wearable health technology.
  • Excellent communication, empathy, and problem-solving skills.
  • Valid EU passport or residency status permitting work in Bulgaria.
  • Previous technical support or customer service experience is preferred.

Benefits

  • Competitive monthly salary.
  • Monthly performance bonus tied to service quality metrics.
  • Fully paid relocation package, including flight, airport transfer, and initial hotel accommodation.
  • Professional training in fitness technology and customer experience standards.
  • Comprehensive health insurance and wellness benefits.
  • Career development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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