Italian-Speaking Customer Experts for an Automotive Company - Work In Greece

1 hour, 19 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support to Italian-speaking clients via phone, email, and chat regarding automotive products, services, and maintenance.
  • Assist customers with product information, service scheduling, troubleshooting, and issue resolution.
  • Maintain accurate and detailed records of customer interactions in the CRM system.
  • Collaborate with sales, technical, and service teams to resolve customer issues efficiently.
  • Stay informed on the latest automotive models, features, and company policies.
  • Provide feedback and suggestions to improve customer service processes and the overall customer experience.

Requirements

  • Fluency in Italian, spoken and written, is mandatory.
  • Proficiency in English is advantageous.
  • Experience in customer service, ideally within the automotive industry.
  • Excellent communication and interpersonal skills with a strong customer focus.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Familiarity with CRM systems and digital customer support tools.
  • Willingness to relocate and work in Greece.
  • Passion for automotive products and services.

Benefits

  • Competitive monthly salary.
  • Fully paid training.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • Health insurance.
  • 2 extra salaries per year.

Interested in this position?

Apply directly on the company website

Apply Now

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