German Speaking Customer Service Agent - Work In Sofia, Bulgaria

1 hour, 1 minute ago
Full-time
Entry Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support to German-speaking customers via phone, email, and chat.
  • Resolve customer inquiries professionally and protect the company’s service standards.
  • Record customer interactions accurately in the internal CRM system.
  • Collaborate with international teams to improve customer support workflows.
  • Meet or exceed performance metrics and KPIs.
  • Build product knowledge to provide accurate, expert assistance to end users.

Requirements

  • Native or fluent spoken and written German is mandatory.
  • Valid EU passport is mandatory for relocation to Bulgaria.
  • Strong communication skills and a customer-focused approach.
  • Basic English proficiency for collaboration in an international environment.
  • Proactive problem-solving mindset.
  • Previous customer-facing experience is preferred but not required.

Benefits

  • Competitive monthly salary.
  • Fully paid training.
  • Comprehensive health insurance.
  • Fully paid relocation package, including flight, transfer, and hotel.
  • Monthly performance bonus.
  • Exposure to international business practices and career opportunities in Sofia.

Interested in this position?

Apply directly on the company website

Apply Now

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