German Speaking Customer Agent for Sports & Fitness - Work Remote In Greece

40 minutes ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide high-touch support to German-speaking members regarding fitness equipment, tracking applications, and wellness subscriptions.
  • Guide customers through setup and troubleshooting for fitness wearables, sports apps, and health-monitoring services.
  • Advise customers on training goals and wellness product features.
  • Document customer interactions in the CRM system.
  • Collaborate with international teams to improve support workflows.
  • Maintain knowledge of fitness trends, wellness devices, and sports nutrition platforms.
  • Meet customer satisfaction targets and other performance KPIs.

Requirements

  • Native or fluent German, spoken and written.
  • Valid EU passport or work permit for Greece.
  • Intermediate English proficiency.
  • Professional and empathetic communication skills.
  • Genuine interest in fitness, wellness, and active living.

Benefits

  • Competitive monthly salary.
  • 13th and 14th salaries.
  • Monthly performance bonus.
  • Fully paid relocation package, including flight, transfer, and hotel accommodation upon arrival.
  • Fully paid training on fitness and wellness technologies.
  • Full private health insurance.
  • Ongoing professional development and career growth opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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