Dutch Speaking Video Streaming Customer Experts - Work Remote In Greece

1 hour, 42 minutes ago
Full-time
Entry Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support through chat, email, and phone.
  • Troubleshoot technical issues involving streaming services, smart TVs, and mobile applications.
  • Handle billing inquiries and account management requests.
  • Deliver personalized, efficient resolutions that maintain high customer satisfaction.
  • Stay informed about platform features, content releases, and technical developments.
  • Identify recurring issues and escalate them to internal teams.
  • Protect sensitive user data and comply with security protocols.
  • Collaborate with international teams to maintain service standards.

Requirements

  • Native or fluent Dutch, spoken and written.
  • Valid EU passport.
  • Previous customer service or technical support experience, preferably in the streaming or technology sector.
  • Strong digital literacy and familiarity with smart TV and mobile streaming applications.
  • Ability to work in a fast-paced environment and resolve complex issues empathetically.
  • Interest in entertainment and customer service.

Benefits

  • Competitive monthly salary.
  • 13th and 14th salaries.
  • Monthly performance bonus.
  • Fully paid relocation package, including flight, transfer, and hotel.
  • Fully paid training on streaming platform technologies.
  • Private health insurance.
  • Career development opportunities in Greece.
  • Mediterranean lifestyle with relocation support.

Interested in this position?

Apply directly on the company website

Apply Now

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