Dutch Speaking Reservations Agent For Booking.com - Work In Greece

1 hour, 45 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Assist Dutch-speaking customers with accommodation booking inquiries by phone, email, and chat.
  • Provide detailed information about properties, rates, and Booking.com booking policies.
  • Process reservations, modifications, cancellations, and special requests accurately and efficiently.
  • Handle customer queries and resolve issues professionally to maintain high customer satisfaction.
  • Maintain accurate records of customer interactions and transactions in Booking.com's reservation platform.
  • Collaborate with team members to meet service quality standards and customer satisfaction goals.

Requirements

  • Fluency in Dutch, both spoken and written, is required.
  • Proficiency in English is advantageous.
  • Experience in reservations, customer service, or the hospitality industry is preferred.
  • Excellent communication skills and a strong customer service orientation are required.
  • Familiarity with online booking systems and CRM software is a plus.
  • Ability to perform well under pressure and strong problem-solving skills are required.
  • Willingness to work in Greece is required.
  • Relocation assistance may be available.
  • Self-motivated and able to work independently and as part of a team.

Benefits

  • Competitive monthly salary.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • Fully paid training.
  • Health insurance.
  • 2 extra salaries per year.
  • Additional benefits mentioned as part of the package.

Interested in this position?

Apply directly on the company website

Apply Now

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