Czech Speaking Customer Support For Booking.com - Paid Relocation To Athens

1 hour, 43 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support to Czech-speaking Booking.com clients via phone, email, and chat.
  • Assist customers with booking inquiries, modifications, cancellations, and general hospitality-related support.
  • Resolve customer complaints and issues while maintaining high customer satisfaction.
  • Record customer interactions and transactions accurately in the CRM system.
  • Collaborate with internal teams to improve processes and the customer experience.
  • Stay informed about Booking.com products, policies, and industry trends to deliver knowledgeable support.

Requirements

  • Fluency in Czech, both written and spoken, is essential.
  • Proficiency in English is a bonus.
  • Experience in customer support, preferably in travel or hospitality, is highly desirable.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities with a customer-focused approach.
  • Familiarity with CRM systems and customer service software is beneficial.
  • Willingness to relocate to Athens, Greece, with relocation support provided.
  • Ability to work effectively in a fast-paced, multicultural environment.

Benefits

  • Competitive monthly salary.
  • Relocation package.
  • Airport pick-up.
  • Fully paid training.
  • Health insurance.
  • Continuous support before and during your stay in Greece.

Interested in this position?

Apply directly on the company website

Apply Now

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