Czech Speaking Customer Service Agent For Booking.com - Work In Greece

2 hours, 28 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Respond to inquiries from Czech-speaking customers about bookings, accommodations, and travel-related questions via phone, email, and chat.
  • Provide clear and accurate information to resolve customer issues efficiently.
  • Handle customer complaints professionally and work toward satisfactory resolutions.
  • Maintain detailed and accurate records of customer interactions in the CRM system.
  • Collaborate with other departments to ensure smooth service delivery and customer satisfaction.
  • Stay up to date on Booking.com policies, services, and promotions to provide current assistance.

Requirements

  • Fluency in Czech, both written and spoken.
  • Proficiency in English is advantageous.
  • Previous experience in customer service, preferably in travel, hospitality, or a related industry.
  • Excellent communication skills and a customer-oriented approach.
  • Ability to manage challenging situations with patience and professionalism.
  • Proficiency with CRM systems and standard office applications.
  • Self-motivated and able to work independently in a remote or office-based setting.
  • Willingness to relocate to Greece and adapt to a new cultural and work environment.

Benefits

  • Competitive monthly salary.
  • Fully paid relocation package.
  • Two extra salaries per year.
  • Fully paid training.
  • Health insurance.
  • Additional benefits and perks offered.

Interested in this position?

Apply directly on the company website

Apply Now

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