Croatian Speaking Support Specialist - Work In Sofia, Bulgaria

19 hours, 52 minutes ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support in Croatian via phone, email, and live chat.
  • Resolve technical and general inquiries efficiently and empathetically.
  • Record customer interactions accurately in internal CRM systems.
  • Collaborate with international teams to improve support workflows and service performance.
  • Maintain up-to-date knowledge of products, services, and support policies.
  • Attend team briefings and training sessions.
  • Serve as a cultural and linguistic liaison for Croatian-speaking customers.

Requirements

  • Native or fluent spoken and written Croatian.
  • Professional proficiency in English.
  • Valid EU passport or work permit for employment in Bulgaria.
  • Strong communication and problem-solving skills.
  • Previous customer support experience is preferred.
  • Positive, proactive approach suited to a fast-paced workplace.

Benefits

  • Competitive monthly salary.
  • Fully paid training.
  • Comprehensive health insurance.
  • Fully paid relocation package including flight, transfer, and hotel.
  • Monthly performance bonus based on individual achievements.
  • Career development opportunities and internal promotion paths.
  • Multicultural work environment in Sofia.

Interested in this position?

Apply directly on the company website

Apply Now

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