Portuguese Customer Care for Cybersecurity Tech Giant - Work from Athens, Greece

6 hours, 1 minute ago
Full-time
Entry Level
Cybersecurity

Mercier Consultancy Group

International recruitment, business consultancy, and business-process-outsourcing company helping companies recruit multilingual employees and outsource customer-service, technical-support, back-office, and related operations across Europe.

Recruitment, staffing, business consulting, and BPO/customer-support outsourcing
51-200

Description

  • Handle Portuguese-speaking customer inquiries through inbound calls, email, and chat.
  • Resolve customer complaints professionally to maintain high satisfaction.
  • Troubleshoot security issues involving account access, threats, vulnerabilities, and software problems.
  • Document customer interactions accurately in the CRM system.
  • Collaborate with internal teams to improve product support and customer service processes.
  • Work with colleagues and other departments to achieve effective customer outcomes.
  • Meet quality and performance targets while maintaining professionalism.

Requirements

  • Native-level Portuguese fluency, both written and spoken.
  • English proficiency at B2 level or higher.
  • Strong communication and problem-solving skills.
  • Comfort using computers and learning new software tools.
  • Ability to work effectively in a team-oriented environment.
  • Willingness to relocate and live in Greece.

Benefits

  • Fully paid relocation package to Greece.
  • Competitive monthly salary.
  • Monthly performance bonus.
  • Fully paid training.
  • Health insurance.
  • Two extra salaries per year.

Interested in this position?

Apply directly on the company website

Apply Now

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