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Customer Success Manager

1 month, 3 weeks ago
United Kingdom
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Oracle Salesforce
Apply Now
Megaport

Megaport

Megaport simplifies network connectivity with scalable bandwidth for cloud connections, metro ethernet, and Data Centre backhaul. Offering extensive coverage in APAC and expanding globally, Megaport empowers users to manage their networks through its u...

Diversified Telecommunication Services
251-1K
Founded 2013
$26M raised
View All Jobs 24

Description

  • Serve as the main point of contact for existing customers across an assigned account list.
  • Drive upsell and cross-sell opportunities through proactive customer engagement.
  • Lead the renewal process and convert month-to-month customers to term subscriptions.
  • Support customer onboarding and enablement to accelerate time to value.
  • Provide sequenced outreach to increase product adoption, solution awareness, and partner engagement.
  • Champion customers throughout the lifecycle and help resolve commercial and service-related issues.
  • Analyze customer experience and communicate trends, growth opportunities, and pipeline updates in SFDC.
  • Maintain strong knowledge of Megaport products, solutions, and competitive offerings.
  • Collaborate with Sales, Marketing, Finance, Operations, and other teams to support revenue growth and customer success.
  • Review business objectives with management and execute aligned tasks based on changing priorities.

Requirements

  • 3+ years of experience in the enterprise software market or internet/telecommunications industries.
  • 3+ years of experience in an account management or customer success role.
  • Experience working in a fast-paced technical environment with multiple tasks or goals.
  • Strong verbal and written communication skills.
  • Ability to collaborate effectively across internal and external organizations.
  • Demonstrable ability to identify customer needs and present suitable solutions to service pain points.
  • Ability to deliver revenue results using a consultative selling approach.
  • Ability to work with broader teams to focus on revenue generation and retention.
  • Experience maintaining records, reports, and data aligned to company models.
  • Experience proposing or deploying cloud and virtualized compute solutions in enterprise customer environments is highly desired.

Benefits

  • Flexible working environments.
  • Birthday leave.
  • Generous study and training allowance plus 5 days of paid study leave.
  • Creative, fun, and contemporary workspaces.
  • A motivated team of industry experts and new talent.
  • Recognition through ‘Legend’ and ‘Kudos’ awards.
  • Health and wellness program.

Interested in this position?

Apply directly on the company website

Apply Now

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