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AI Enablement Specialist

2 weeks, 1 day ago
United States
Full-time
Mid Level
AI Engineer
Artificial Intelligence and Machine Learning
Digital Marketing JavaScript Python
Apply Now
MeanPug Digital

MeanPug Digital

MeanPug Digital is a full-service digital marketing agency that specializes in providing strategic leadership and comprehensive marketing solutions, including SEO, branding, web development, and advertising, specifically tailored for ambitious law firm...

Professional Services
11-50
Founded 2017
View All Jobs 4

Description

  • Build and configure AI voice agents to handle overflow inbound calls for law firm clients.
  • Work with the Legal Intake Manager to ensure call conversations meet client qualification standards.
  • Integrate voice agent platforms with law firm CRMs, intake systems, and call tracking tools.
  • Design and iterate on call flows, qualification logic, escalation triggers, and handoff protocols.
  • Monitor voice agent performance and improve outcomes using call transcripts, conversion data, and client feedback.
  • Identify and build automation workflows that remove repetitive internal tasks across the agency.
  • Develop AI-powered tools and integrations that improve how teams deliver work for clients.
  • Evaluate and recommend new AI platforms, tools, and approaches as the field evolves.
  • Document workflows and systems so the team can maintain and scale them independently.

Requirements

  • 3 to 5 years of experience building AI workflows, automations, or integrations in a production environment.
  • Hands-on experience with AI voice agent platforms such as Bland AI, Vapi, Retell AI, Eleven Labs, or similar.
  • Strong understanding of conversation flow design, intent logic, and escalation handling for voice or chat agents.
  • Experience integrating AI tools with third-party platforms via APIs, webhooks, or no-code/low-code tools such as Make, Zapier, or n8n.
  • Comfort working across the full build cycle from scoping and prototyping through deployment and iteration.
  • Strong documentation habits so other people can understand and maintain what you build.
  • Self-directed and comfortable working in an environment where the roadmap is still being defined.
  • Experience building AI workflows in a legal, healthcare, or other regulated industry context is preferred.
  • Familiarity with legal CRM or intake platforms such as Clio, Litify, or Lead Docket is preferred.
  • Experience with LLM prompt engineering or fine-tuning for specific use cases is preferred.
  • Working knowledge of Python or JavaScript for custom integrations is preferred.
  • Background in digital marketing or agency operations is preferred.

Benefits

  • Medical, dental, and vision insurance.
  • Company-sponsored 401(k) with matching.
  • Flexible work schedule with the ability to work when and where you're most productive as long as deliverables are met.
  • Up to $500 reimbursement for pet adoption fees or vaccinations.
  • Technology stipend for equipment setup.
  • Professional development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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