Max Accelerate

Max Accelerate specializes in providing comprehensive asset management services by integrating industry-leading resources and technology to simplify the complexities of Enterprise Asset Management (EAM) for businesses of all sizes.

Internet Software & Services

Information Technology

38 open positions

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Customer Experience Cloud & AI SME

2 months ago

Portugal, United Arab Emirates

Full-time

Junior

AI (Artificial Intelligence)

Artificial Intelligence and Machine Learning

Machine Learning NLP Salesforce

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Max Accelerate

Internet Software & Services

View All Jobs 38

Description

Design, configure, and enhance customer self-service portals using Salesforce Experience Cloud.
Implement self-service automation and AI-driven workflows to improve customer interactions.
Create intuitive, scalable, and personalized guided service journeys.
Integrate Einstein AI and automation tools for proactive support and case resolution.
Develop and optimize AI-driven virtual agents within Salesforce and external platforms.
Use Einstein AI, NLP, and machine learning to improve case deflection and customer support automation.
Implement conversational AI chatbots integrated with Live Chat, WhatsApp, and other messaging platforms.
Work with Salesforce Flow, Omni-Channel Routing, and process automation to optimize service operations.
Integrate self-service portals with third-party AI tools, RPA solutions, and external APIs.
Act as an AI and Experience Cloud subject matter expert, guiding clients and mentoring businesses on AI adoption.

Requirements

2+ years of experience in Salesforce Experience Cloud and Service Cloud, or equivalent self-service portal expertise.
Hands-on knowledge of Einstein AI, NLP, chatbot development, and automation workflows.
Experience with Salesforce Flow, Omni-Channel Routing, and case automation.
Familiarity with third-party AI, automation, and chatbot platforms outside Salesforce.
Knowledge of API integrations, RPA, and machine learning-driven automation.
Passion for customer experience, AI, and digital transformation.
Comfort working directly with clients to understand self-service and AI needs.
Strong problem-solving and analytical skills.
Excellent communication and presentation skills for mentoring and training customers.
Ability to learn quickly and stay current on the latest AI and self-service technologies.

Benefits

Remote work flexibility with a global team.
Competitive salary with performance-based commission.
Opportunity to work with cutting-edge AI and automation tools.
Opportunity to build a scalable lead generation system from the ground up.

Interested in this position?

Apply directly on the company website

Apply Now

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