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Customer Experience Cloud & AI SME

3 months, 2 weeks ago
Portugal, United Arab Emirates
Full-time
Junior
AI (Artificial Intelligence)
Artificial Intelligence and Machine Learning
Machine Learning NLP Salesforce
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Max Accelerate

Max Accelerate

Max Accelerate specializes in providing comprehensive asset management services by integrating industry-leading resources and technology to simplify the complexities of Enterprise Asset Management (EAM) for businesses of all sizes.

Internet Software & Services
View All Jobs 38

Description

  • Design, configure, and enhance customer self-service portals using Salesforce Experience Cloud.
  • Implement self-service automation and AI-driven workflows to improve customer interactions.
  • Create intuitive, scalable, and personalized guided service journeys.
  • Integrate Einstein AI and automation tools for proactive support and case resolution.
  • Develop and optimize AI-driven virtual agents within Salesforce and external platforms.
  • Use Einstein AI, NLP, and machine learning to improve case deflection and customer support automation.
  • Implement conversational AI chatbots integrated with Live Chat, WhatsApp, and other messaging platforms.
  • Work with Salesforce Flow, Omni-Channel Routing, and process automation to optimize service operations.
  • Integrate self-service portals with third-party AI tools, RPA solutions, and external APIs.
  • Act as an AI and Experience Cloud subject matter expert, guiding clients and mentoring businesses on AI adoption.

Requirements

  • 2+ years of experience in Salesforce Experience Cloud and Service Cloud, or equivalent self-service portal expertise.
  • Hands-on knowledge of Einstein AI, NLP, chatbot development, and automation workflows.
  • Experience with Salesforce Flow, Omni-Channel Routing, and case automation.
  • Familiarity with third-party AI, automation, and chatbot platforms outside Salesforce.
  • Knowledge of API integrations, RPA, and machine learning-driven automation.
  • Passion for customer experience, AI, and digital transformation.
  • Comfort working directly with clients to understand self-service and AI needs.
  • Strong problem-solving and analytical skills.
  • Excellent communication and presentation skills for mentoring and training customers.
  • Ability to learn quickly and stay current on the latest AI and self-service technologies.

Benefits

  • Remote work flexibility with a global team.
  • Competitive salary with performance-based commission.
  • Opportunity to work with cutting-edge AI and automation tools.
  • Opportunity to build a scalable lead generation system from the ground up.

Interested in this position?

Apply directly on the company website

Apply Now

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