Services Quality Team Lead

1 hour, 47 minutes ago
Full-time
Senior
Quality Assurance and Testing
Mark43

Mark43

Mark43 redefines public safety software with an integrated Records Management System and a cloud-based Computer Aided Dispatch System, empowering first responders with reliable information and setting industry standards for customer support.

Professional Services
251-1K
Founded 2012
$179M raised

Description

  • Develop and refine testing scripts and quality rubrics for RMS and CAD functionality.
  • Partner with Engineering to review defects, clarify expected behavior, and drive timely issue resolution.
  • Guide Service Quality Engineers through test execution and help them interpret results.
  • Create and deliver training materials to strengthen manual and automated testing capabilities.
  • Translate technical documentation into actionable test scenarios across web, mobile, and API layers.
  • Define and improve the frameworks, tooling, and processes used to validate product quality.
  • Mentor team members and support their technical and professional growth.
  • Collaborate with cross-functional teams to continuously improve testing and service quality practices.

Requirements

  • 4 to 5 years of experience executing test scenarios, evaluating results, and working closely with Engineering teams.
  • At least 2 years of experience developing test scenarios using modern testing tools across web and mobile applications, as well as API endpoints.
  • Experience mentoring and supporting team members, even without formal people management responsibilities.
  • Strong communication skills with the ability to collaborate across technical and non-technical teams.
  • Comfort working with technical documentation and translating it into both automated and manual test scenarios.
  • Humble, open, and curious mindset with a desire to continuously improve systems and team practices.
  • U.S. citizenship and the ability to pass background checks for federal agencies.
  • Ability to work remotely from an approved location in the U.S., Canada, or the UK, depending on hiring requirements.
  • Authorization to work for any employer in the country where the role is hired; sponsorship is not available.
  • Some travel may be required based on customer or project needs.

Benefits

  • Remote-friendly work environment across the United States.
  • Opportunity to work on technology that supports public safety and first responders.
  • Commitment to reasonable accommodations for qualified individuals with disabilities.
  • Inclusive hiring practices and equal employment consideration for qualified applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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