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Junior Technical Writer

1 month, 1 week ago
United Kingdom
Full-time
Junior
Technical Writer
Technical Writing and Documentation
Apply Now
Mark43

Mark43

Mark43 redefines public safety software with an integrated Records Management System and a cloud-based Computer Aided Dispatch System, empowering first responders with reliable information and setting industry standards for customer support.

Professional Services
251-1K
Founded 2012
$179M raised
View All Jobs 25

Description

  • Create and update Help Center articles and workflow guides to reflect current product functionality.
  • Partner with Product and Engineering teams to gather context on new features and document them in user-friendly language.
  • Support the development and publication of release notes that explain product changes and their impact on users.
  • Work with Services and Support teams to produce documentation for customer onboarding and implementation.
  • Review and update screenshots, visuals, and existing content to maintain accuracy and consistency across knowledge resources.

Requirements

  • 1–2 years of professional experience in technical writing or product documentation, or equivalent experience creating content for software products.
  • Ability to quickly learn new systems and understand technical concepts with guidance from cross-functional partners.
  • Strong ability to produce clear, structured documentation.
  • Humble, open, and curious approach with a willingness to continuously improve craft.
  • Detail-oriented and quality-driven, with a focus on accuracy, clarity, and consistency.
  • Proactive and organized, with the ability to manage multiple content updates and priorities.
  • Collaborative and communicative, with experience working effectively with Product, Engineering, and customer-facing teams.
  • Must be authorized to work for any employer in the country where the role is hired; Mark43 cannot sponsor or take over employment visa sponsorship at this time.
  • Must be able to perform the role remotely from an approved location in Canada, the UK, or one of the listed U.S. states.
  • Team is based in the United Kingdom and the role supports UK-focused products and customers while collaborating with global teams.

Benefits

  • Remote-friendly work environment with flexibility in where you work.
  • Opportunity to collaborate with global teams.
  • Work supporting UK-focused products and customers.
  • Commitment to reasonable accommodations for persons with disabilities.
  • Strong commitment to diversity, equity, and full inclusion in hiring.

Interested in this position?

Apply directly on the company website

Apply Now

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