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Director of Client Success Operations

1 month ago
United States
Full-time
Executive
Customer Success
Customer and Technical Support
Salesforce SEO
Apply Now
Luxury Presence

Luxury Presence

Luxury Presence is a premier provider of real estate websites and digital marketing services tailored for high-grossing agents, teams, and brokers. They combine tech talent with real estate expertise to set a new standard for elite luxury real estate w...

Real Estate
251-1K
Founded 2015
$5M raised
View All Jobs 5

Description

  • Lead and scale the Client Success Operations function, setting standards and building a growing team.
  • Design, document, and improve end-to-end processes for onboarding, support, renewals, and client programs.
  • Own the Client Success tech stack and partner with the Salesforce team to prioritize enhancements, test updates, and support deployments.
  • Build dashboards and operational reports to provide real-time insight into client health and team performance.
  • Partner with Data & Analytics to drive trend analysis, surface insights, and support strategic decisions.
  • Create and run training programs to ensure consistent adoption of tools, processes, and best practices.
  • Build and maintain the CS knowledge base and accessible resources for the team.
  • Develop and execute client communication programs, including newsletters, webinars, and in-app messaging, and align operations with Sales, Marketing, and Product.

Requirements

  • 5+ years in Client Success Operations or similar roles at a SaaS/tech company, including experience leading or managing teams.
  • Proven background in process design, workflow optimization, and operational strategy.
  • Hands-on experience with Salesforce and other CS tools (examples: Gong, telephony systems, bulk email platforms, project management tools).
  • Ability to build dashboards and reports, track KPIs, and collaborate with data partners to identify trends and opportunities.
  • Experience evaluating and implementing new tools, including AI-powered solutions.
  • Clear, concise communicator with experience presenting to senior leaders.
  • Strong project management skills with the ability to run complex initiatives from start to finish.
  • Calm under pressure, highly organized, and comfortable working cross-functionally in a fast-moving environment.

Benefits

  • $190,000–$220,000 annual salary range
  • Remote (United States) full-time role
  • Opportunity to join a high-growth, Series C company on a rapid ARR trajectory and work with 87,000+ real estate professionals and top industry clients
  • Work at a company recognized with industry awards and Best Place to Work distinctions, backed by top investors
  • Exposure to cross-functional leadership and influence on long-term company-scale initiatives

Interested in this position?

Apply directly on the company website

Apply Now

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