Patient Onboarding Associate- Call Center

3 days, 9 hours ago
Full-time
Entry Level
Customer and Technical Support
Luna Physical Therapy

Luna Physical Therapy

Luna Physical Therapy is the premier in-home physical therapy platform, providing personalized care covered by insurance. With a focus on geriatrics, orthopedics, and sports medicine, Luna revolutionizes outpatient therapy by offering convenient and sa...

Health Care Providers & Services
251-1K
Founded 2018

Description

  • Deliver customer service in a fast-paced, metrics-driven call center environment.
  • Manage patient registration, scheduling, rescheduling, and provider communications.
  • Collect and document patient demographics, medical history, insurance, and appointment details accurately.
  • Handle inbound and outbound calls and emails with empathetic, solution-focused support.
  • Navigate multiple systems to complete data entry, screen sharing, and patient guidance.
  • Adapt to changing processes, technology, and business priorities.
  • Work independently in a remote environment while meeting productivity, accountability, schedule, quality, and performance expectations.
  • Maintain a distraction-free home workspace with reliable connectivity.

Requirements

  • At least 1 year of office administration experience.
  • At least 1 year of call center, contact center, or other high-volume call experience preferred.
  • Strong customer service, interpersonal, and communication skills.
  • Proficiency with Google Suite.
  • High attention to detail and ability to multitask in a fast-paced environment.
  • High school diploma or equivalent.
  • Authorization to work in the United States without restriction.
  • Reliable high-speed internet and a backup internet option.
  • Must reside outside a 50-mile radius of Luna’s Nashville office for fully remote eligibility.
  • Must reside in one of the listed eligible hiring locations, subject to employment and tax requirements.

Benefits

  • Consistent fixed schedules with part-time shift options.
  • Hybrid or remote work environment.
  • Medical, dental, and vision benefits beginning the first month after starting.
  • 401(k) plan.
  • Growth opportunities and employee referral program.
  • Collaborative and supportive work environment.

Interested in this position?

Apply directly on the company website

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