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Patient Onboarding Associate- Call Center (part time hours)

2 months ago
United States
Part-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Luna Physical Therapy

Luna Physical Therapy

Luna Physical Therapy is the premier in-home physical therapy platform, providing personalized care covered by insurance. With a focus on geriatrics, orthopedics, and sports medicine, Luna revolutionizes outpatient therapy by offering convenient and sa...

Health Care Providers & Services
251-1K
Founded 2018
View All Jobs 4

Description

  • Answer incoming calls and serve as the first point of contact for new and existing patients.
  • Manage patient registration, scheduling, and rescheduling of appointments with the network of physical therapists.
  • Obtain and maintain accurate patient records, including identification, patient history, insurance details, intake forms, and missed-appointment policies.
  • Receive, screen, and coordinate telephone calls from healthcare providers.
  • Proactively make outbound calls and send emails to patient leads to convert or follow up on appointments.
  • Communicate therapist arrival instructions and other appointment-related information to patients.
  • Maintain professionalism and deliver high-quality customer service to ensure patient satisfaction.

Requirements

  • 1 year of Office Administration experience required.
  • 1 year of call/contact center or other high call-volume experience preferred.
  • Demonstrated high level of customer service and strong interpersonal communication skills.
  • Proficient with Google Suite.
  • Highly detail-oriented with the ability to multi-task in a fast-paced work environment.
  • High school diploma or equivalent.
  • Must be legally eligible to work in the U.S. without restriction.
  • Reliable high-speed internet and a backup internet option required for remote work.
  • Hiring limited to select U.S. locations: AR, KY, MS, SC, Norfolk (VA), Virginia Beach (VA), WV, AL, FL, GA, ID, MI, MO, IN, NJ, OH, TX (except Houston), TN, WI.
  • To qualify for a fully remote role, candidates must reside outside a 50-mile radius of the Nashville, TN office.

Benefits

  • Part-time hours with a consistent, fixed weekly schedule for stability and work–life balance.
  • $16 per hour.
  • Remote work opportunity (subject to location and residency restrictions).
  • Variety of part-time shifts available.
  • Collaborative and supportive work environment at a fast-growing company.
  • Realistic growth and advancement opportunities; recognized employer (#3 Best Employer in Healthcare, Forbes 2025; #13 World's Most Innovative Companies in Healthcare, Fast Company 2024).

Interested in this position?

Apply directly on the company website

Apply Now

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