Global Assist Specialist

2 weeks, 4 days ago
Full-time
Junior
Customer and Technical Support
Everbridge

Everbridge

Everbridge provides a comprehensive software platform that automates and enhances organizations' responses to critical events, ensuring the safety of individuals and the continuity of business operations during emergencies such as natural disasters, cy...

Internet Software & Services
1K-5K
Founded 2002

Description

  • Provide initial response and assistance to client situations worldwide.
  • Collaborate with client stakeholders and manage the full case lifecycle.
  • Record incident and case details in the case management system.
  • Coordinate medical treatment and security support with clinical teams and partners.
  • Work with internal partners on mass communications platforms.
  • Support process and procedure development aligned with client requirements.
  • Attend regular team meetings and ensure effective handover and feedback.
  • Escalate issues, risks, and ideas when needed.
  • Support the Intelligence team and complete other assigned duties.
  • Use the case management system and Microsoft Office for data administration.

Requirements

  • Experience in emergency response, customer service, or a call center environment.
  • Fluency in English, both verbal and written.
  • Strong communication, interpersonal, and administrative skills.
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Problem-solving and critical thinking abilities.
  • Empathy, professionalism, and calmness in stressful situations.
  • Flexibility to adapt to changing needs and priorities.
  • Self-motivation and a proactive approach to work.
  • Proficiency in MS Office and willingness to learn new systems.
  • Availability to work flexible hours, including days, nights, weekends, and holidays.

Benefits

  • Remote, home-based role anywhere in Hungary.
  • Attractive salary package.
  • Night shift allowance of 15% per hour for night shifts.
  • Comprehensive healthcare coverage.
  • Life and Total Permanent Disability insurance.
  • Cafeteria plan.

Interested in this position?

Apply directly on the company website

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