Patient Onboarding Associate- Call Center (part time hours)

2 weeks, 4 days ago
Part-time
Entry Level
Customer and Technical Support
Luna Physical Therapy

Luna Physical Therapy

Luna Physical Therapy is the premier in-home physical therapy platform, providing personalized care covered by insurance. With a focus on geriatrics, orthopedics, and sports medicine, Luna revolutionizes outpatient therapy by offering convenient and sa...

Health Care Providers & Services
251-1K
Founded 2018

Description

  • Deliver customer service in a fast-paced, metrics-driven call center environment.
  • Manage patient registration, scheduling, rescheduling, and provider communications.
  • Collect and accurately document patient demographics, medical history, insurance, and appointment details.
  • Handle inbound and outbound calls and emails with empathetic, solution-focused support.
  • Use multiple systems for data entry, screen sharing, and patient guidance.
  • Adapt to changing processes, technology, and business priorities.
  • Work independently in a remote environment while meeting productivity, accountability, schedule, quality, and performance expectations.
  • Maintain a distraction-free home workspace with reliable connectivity.

Requirements

  • At least 1 year of office administration experience.
  • At least 1 year of call center, contact center, or high-volume call experience preferred.
  • Strong customer service, interpersonal, and communication skills.
  • Proficiency with Google Suite.
  • High attention to detail and ability to multitask in a fast-paced environment.
  • High school diploma or equivalent.
  • Authorization to work in the United States without restriction.
  • Reliable high-speed internet and a backup internet option.
  • Residence in an eligible U.S. state; eligible locations include AR, KY, MS, SC, VA (Norfolk or Virginia Beach), WV, AL, FL, GA, ID, MI, MO, IN, NJ, OH, TX except Houston, TN, and WI.
  • For fully remote eligibility, residence must be outside a 50-mile radius of Luna’s Nashville office.

Benefits

  • Part-time fixed schedules with multiple shift options and consistent weekly hours.
  • Remote work environment.
  • Collaborative and supportive culture at a growing healthcare technology company.
  • Realistic opportunities for career growth.
  • Available shifts include weekday morning, midday, afternoon, Tuesday–Saturday, and weekend schedules across ET, CT, and PT.

Interested in this position?

Apply directly on the company website

Apply Now

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