RemoteLeaf Logo
Log in Sign up

Global Service Desk Analyst - French Bilingual Overnight

4 hours, 47 minutes ago
Canada
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Apply Now
Long View Systems

Long View Systems

Long View Systems is a top IT solutions provider in North America, specializing in Hybrid IT solutions like cloud services, IT infrastructure, and end user support.

IT Services
1K-5K
Founded 1999
View All Jobs 5

Description

  • Document customer issues thoroughly in the ticket management system.
  • Analyze symptoms, assess urgency, and resolve issues when possible.
  • Escalate unresolved incidents to appropriate Tier II support teams and manage them through resolution.
  • Support internal and external escalations.
  • Identify process improvement opportunities and collaborate with peers and leads to improve service delivery.
  • Provide professional customer support by phone and through other channels.

Requirements

  • At least 1 year of experience in a Tier I technical support, service desk, or help desk role.
  • Fluent professional communication in both French and English.
  • Excellent bilingual French and English written and verbal communication skills.
  • Ability to troubleshoot and resolve technical and procedural issues.
  • Ability to adapt to changing customer needs and manage high-stress situations professionally.
  • Strong interpersonal skills and ability to build rapport with colleagues.
  • Demonstrated ability to provide superior customer service.
  • Availability and willingness to work overnight shifts.
  • Understanding of ITIL Incident Management is preferred.
  • A+ certification is preferred.

Benefits

  • Comprehensive benefits package from day one.
  • Three weeks of vacation to start.
  • Employee recognition programs.
  • Collaborative, inclusive workplace culture.
  • Employee resource groups, company-wide training, town halls, and inclusion initiatives.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Dragos

Senior Engineering Support Engineer

Dragos 251-1K Professional Services

Senior Engineering Support Engineer at Dragos bridges customers and engineering teams by investigating complex production issues, improving observability and reliability, and driving lasting resolutions for the Dragos cybersecurity platform.

United States Full-time Senior Technical Support Engineer
$130k-$130k
AWS Datadog Docker Elasticsearch Kubernetes PostgreSQL
4 hours, 17 minutes ago
Green Thumb Industries

Field IT Operations Engineer

Green Thumb Industries 1K-5K Pharmaceuticals

Green Thumb is seeking a remote IT Operations Engineer to independently support end-user technology and core IT infrastructure across multiple business locations, with up to 40% travel and on-call participation.

United States Full-time Mid Level Infrastructure Engineer Technical Support Engineer
$75k-$90k
iOS
4 hours, 32 minutes ago
Kpler

AIS Tech Support Agent

Kpler 251-1K Professional Services

Kpler is seeking an AIS Tech Support Agent to support global AIS station owners, maintain network connectivity and health, and help contributors resolve technical and community-content issues.

Philippines Vietnam Full-time Junior Technical Support Engineer
Linux Salesforce TCP/IP
4 hours, 47 minutes ago
CI&T

[Job-31348] Mid Level Java/Angular Developer FullStack N3, Brasil

CI&T 5K-10K Internet Software & Services

A CI&T busca um(a) Developer Full Stack Pleno para atuar no suporte N3 de uma grande montadora, corrigindo bugs e desenvolvendo melhorias em aplicações web.

Brazil Full-time Mid Level Full-stack Engineer Technical Support Engineer
Agile Angular Java Kafka Kanban RabbitMQ Scrum Solid.js SonarQube SQL
5 hours, 17 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers