Analyste de support technique global - Analyste bilingue français

2 hours, 3 minutes ago
Contract
Junior
Customer and Technical Support
Long View Systems

Long View Systems

Long View Systems is a top IT solutions provider in North America, specializing in Hybrid IT solutions like cloud services, IT infrastructure, and end user support.

IT Services
1K-5K
Founded 1999

Description

  • Provide Level 1 technical support for all IT and communications systems used by the service desk.
  • Log fully documented customer issues in the ticketing system.
  • Analyze symptoms, assess urgency, and resolve issues when possible on first contact.
  • Escalate incidents to the appropriate Level II support group when needed and manage them through resolution.
  • Handle internal and external incident escalations.
  • Identify process improvement opportunities and follow up with peers and managers to improve service delivery.
  • Deliver high-quality customer service in person and over the phone.
  • Support a multicultural team serving clients around the world.

Requirements

  • 1+ years of experience in a technical support or Level I help desk role.
  • Fluency in both French and English in a professional environment.
  • Excellent written and verbal communication skills in French and English.
  • Proven ability to troubleshoot and resolve technical and procedural issues.
  • Ability to adapt to changing customer needs and perform well under high-stress situations.
  • Strong relationship-building skills with peers and colleagues.
  • Ability to provide superior customer service in person and by phone.
  • Willingness to work evenings and weekends.
  • Understanding of ITIL incident management.
  • A+ certification preferred.
  • Applicants must submit a resume in English.

Benefits

  • Salary of $40,000 to $52,000 per year.
  • Comprehensive benefits package starting on day one.
  • 3 weeks of vacation to start.
  • RRSP plan.
  • Recognition programs.
  • Collaborative and supportive team culture.

Interested in this position?

Apply directly on the company website

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