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Service Delivery Director

1 month, 1 week ago
Canada
Full-time
Senior
Program Manager
Project and Program Management
Apply Now
Lone Wolf Technologies

Lone Wolf Technologies

Lone Wolf Technologies offers a complete real estate software suite for brokerages and agents, connecting real estate and technology to simplify transactions and operations.

Internet Software & Services
251-1K
Founded 1989
View All Jobs 13

Description

  • Serve as the primary business contact and relationship lead for assigned strategic customer engagements.
  • Build and maintain strong relationships with customer stakeholders, including executive sponsors and operational leaders.
  • Facilitate customer governance forums such as executive business reviews, operational meetings, escalation calls, and Steering Committees.
  • Manage customer contracts, including obligations, deliverables, renewals, milestones, service levels, and key dates.
  • Coordinate contract modifications, scope adjustments, approvals, and related documentation with internal and external stakeholders.
  • Monitor commercial matters such as change requests, service impacts, scope clarification, financial implications, and contract compliance.
  • Identify, track, and help resolve risks, issues, blockers, dependencies, and service delivery concerns.
  • Coordinate cross-functional execution across Customer Success, Professional Services, Support, Product, Finance, Legal, and executive teams.
  • Maintain clear documentation of decisions, approvals, obligations, risks, actions, and customer commitments.
  • Prepare executive-level summaries, governance materials, and customer communications as needed.

Requirements

  • Bachelor’s degree in Business, Technology, Operations, or a related field preferred.
  • 7+ years of experience in Service Delivery, Customer Success, Strategic Account Management, Professional Services, Contract Management, or a related customer-facing operational role.
  • Strong understanding of SaaS, enterprise software, managed services, or technology delivery environments.
  • Experience managing executive customer relationships and participating in governance, escalation, or Steering Committee meetings.
  • Ability to interpret contractual obligations and coordinate operational execution against customer commitments.
  • Strong commercial acumen, including scope management, change requests, approvals, financial impacts, and operational risk management.
  • Excellent written, verbal, and executive-level communication skills.
  • Strong organizational discipline with the ability to manage multiple priorities and stakeholders simultaneously.
  • Demonstrated ability to influence cross-functional teams and drive accountability without direct management authority.
  • Experience working in highly matrixed and fast-paced environments preferred.

Benefits

  • Competitive salary of $145,000 to $165,000 a year.
  • Remote work arrangement.
  • Full-time employment status.

Interested in this position?

Apply directly on the company website

Apply Now

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