RemoteLeaf Logo
Log in Sign up

Customer Service Representative (part/time)

3 days, 4 hours ago
United States
Part-time
Entry Level
Customer Support
Customer and Technical Support
Shopify
Apply Now
Lola Blankets

Lola Blankets

Lola Blankets offers a collection of luxuriously soft faux fur minky blankets designed with the perfect weight and therapeutic softness. Their blankets are 100% vegan, cruelty-free, and double hemmed for durability. With contemporary designs and a comm...

Textiles, Apparel & Luxury Goods
1-10
View All Jobs 9

Description

  • Provide friendly, professional customer support primarily via phone, with additional support via email and text when available.
  • Listen to customer concerns with empathy and work toward effective solutions.
  • Process order changes, refunds, replacements, and other account adjustments using internal systems.
  • Troubleshoot and resolve issues related to orders, shipping, billing, product inquiries, and related concerns.
  • Accurately document customer interactions and escalate complex issues when needed.
  • Follow published SOPs and stay current on company updates, policies, products, and processes.
  • Contribute feedback and insights to help improve the customer experience.
  • Maintain responsiveness and ensure customers feel heard and valued.

Requirements

  • Outstanding verbal and written communication skills with a customer-first mindset.
  • Ability to quickly learn and reliably use customer service platforms such as Gorgias, Shopify, Slack, and email.
  • Previous phone support experience preferred.
  • High empathy and a strong customer service orientation.
  • Highly organized and detail-oriented.
  • Eagerness to learn and take constructive feedback.
  • Ability to work a part-time, seasonal schedule with fluctuating weekly hours.
  • Availability for full-time support of up to 40 hours per week during August through December.
  • Proper internet and phone connection for fully remote work.

Benefits

  • Compensation of $20 per hour, based on experience level.
  • 30-40 hours per week.
  • Fully remote, work-from-anywhere role.
  • 55% off Lola Blankets for friends and family.
  • Opportunities for increased responsibilities with strong performance.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Puck

Senior Specialist, Consumer Affairs

Puck 1-10 Internet Software & Services

Fortitude Re is seeking a Senior Specialist, Consumer Affairs to support formal complaint review, investigation, and response work for Fortitude Life and Annuity Solutions within its Client Experience team.

United States Full-time Junior Customer Support
$55k-$65k
50 minutes ago
A

Online | Hotel Booker | No Experience Needed

Aisle and Abroad Travel & Tourism

Remote Online Hotel Reservationist role with a travel company, focused on booking accommodations and supporting travelers with personalized service and seamless reservations.

United States Full-time Entry Level Customer Support
$40k-$75k
1 hour, 5 minutes ago
A

Online Travel Reservations Advisor | All Training Provided

Aisle and Abroad Travel & Tourism

An Online Travel Reservations Advisor at Deidre supports clients remotely with travel bookings, reservation management, and follow-up to ensure a smooth and efficient booking experience.

United States Full-time Entry Level Customer Support
$45k-$60k
1 hour, 5 minutes ago
A

Remote Vacation Service Advisor

Aisle and Abroad Travel & Tourism

Remote Vacation Service Advisor at Deidre provides vacation coordination, booking, and administrative support for clients in a fully remote setting.

United States Full-time Entry Level Customer Support Operations Specialist
$35k-$70k
1 hour, 5 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers