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Director of Product Management

4 weeks ago
United States
Full-time
Executive
AI (Artificial Intelligence)
Artificial Intelligence and Machine Learning
Agile Generative AI LLM
Apply Now
LivePerson

LivePerson

LivePerson is a global leader in Conversational AI, offering real-time intelligent customer engagement solutions through their platform, LiveEngage, for over 18,000 clients worldwide.

Internet Software & Services
1K-5K
Founded 1995
View All Jobs 27

Description

  • Define and articulate the product vision and strategy for Syntrix as a leading AI Predictability and Operational Readiness platform.
  • Own the end-to-end product lifecycle, including roadmap development, prioritization, and execution.
  • Lead, hire, and mentor a team of product managers and designers.
  • Partner with Engineering, AI Research, Design, Marketing, and Sales to align on product development, launch, and adoption.
  • Collaborate with Product Marketing on go-to-market strategy, messaging, and positioning.
  • Engage with enterprise customers to understand AI adoption challenges and translate feedback into product requirements.
  • Represent LivePerson externally as a thought leader in AI Assurance at customer meetings, analyst discussions, and public events.
  • Drive a culture of innovation, accountability, and customer-centric product delivery.
  • Work across stakeholders such as legal and compliance to support responsible AI deployment.

Requirements

  • Master’s degree or Ph.D. is required.
  • 10+ years of product management experience.
  • 3-5 years of experience in a leadership role managing and mentoring product managers and/or designers.
  • Proven success delivering enterprise SaaS products in AI/ML, data analytics, or developer-focused domains.
  • Deep understanding of enterprise AI adoption barriers and modern AI technologies, including LLMs, Generative AI, and simulation platforms.
  • Demonstrated ability to define and execute a strategic product vision.
  • Strong track record of shipping AI products from concept to customer-facing deployment.
  • Experience in customer-facing roles with the ability to communicate complex technical concepts to technical and non-technical audiences.
  • Experience partnering with sales and other business units to drive customer success.
  • Experience collaborating across departments such as sales, marketing, legal, and compliance.
  • Experience with AI Governance, Risk, and Compliance (GRC) frameworks is preferred.
  • Experience with call centers, including human agent training, bot agent verification, and AI agents in call centers, is preferred.
  • Experience designing and launching products for technical users such as developers or data scientists is preferred.

Benefits

  • $210,000 to $230,000 USD base salary range.
  • Comprehensive medical, dental, and vision insurance.
  • 401(k) retirement plan with a 4% employer match.
  • HSA and FSA plans for pre-tax health expenses.
  • Employee Stock Purchase Program with a discount on company shares.
  • Additional insurance coverage including life, AD&D, short-term and long-term disability, legal, identity theft, and critical illness coverage.
  • Flexible paid time off and paid public holidays.
  • Generous parental leave, including maternity/paternity support and fertility services.
  • Access to internal professional development resources.
  • Fully remote work with remote-first flexibility and dedicated WeWork space for in-person collaboration.
  • Access to wellbeing resources and a confidential Employee Assistance Program (EAP).

Interested in this position?

Apply directly on the company website

Apply Now

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