Product Manager

19 hours, 57 minutes ago
Full-time
Mid Level
Product Management
Lilli

Lilli

Lilli develops proactive monitoring technology and a lifestyle monitoring app that enables vulnerable individuals to live independently and safely at home by providing real-time insights into their daily activities and care needs.

Family Services
11-50
Founded 2014
$6M raised

Description

  • Own the Family product area within Lilli’s broader product strategy and define its connection to public sector offerings.
  • Research families and carers to understand their needs, behaviours, motivations, and reasons for disengagement.
  • Own the end-to-end customer journey, including proposition, onboarding, usage, engagement, and retention.
  • Identify and prioritise customer problems using interviews, observation, analytics, support feedback, and experimentation.
  • Translate ambiguous problems into product hypotheses, requirements, priorities, and measurable outcomes.
  • Partner with Engineering, Data Science, and Design from discovery through delivery.
  • Make prioritisation and scope trade-offs within the product area.
  • Define success metrics and use data to evaluate product performance.
  • Run experiments to improve activation, engagement, retention, and customer experience.
  • Collaborate with Commercial, Marketing, Customer Success, and Operations to improve the overall proposition.

Requirements

  • Experience owning and growing consumer products across proposition, onboarding, activation, engagement, and retention.
  • Strong ability to use product analytics and customer research to make decisions.
  • Ability to turn ambiguous customer problems into clear priorities and products.
  • Experience working throughout the product lifecycle with engineering, design, and data teams.
  • Comfort experimenting, learning quickly, and changing direction when needed.
  • Strong product judgement and ability to distinguish customer requests from underlying needs.
  • Commitment to simple, high-quality customer experiences.
  • Clear communication skills and ability to constructively challenge stakeholders.
  • Focus on customer and business outcomes rather than features shipped.
  • Experience with design, AI, data-driven products, connected devices, healthcare, or trust-critical products preferred.

Benefits

  • Salary of £50,000–£60,000.
  • Remote work with flexible hours and home-office equipment provided.
  • Unlimited work-away-from-home days.
  • 28 days’ annual leave plus bank holidays.
  • Health Cash Plan.
  • Electric Car Scheme.
  • Regular company gatherings and a supportive, inclusive working culture.

Interested in this position?

Apply directly on the company website

Apply Now

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