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IT Support Technician – Tier I

6 hours, 55 minutes ago
United States
Full-time
Junior
Technical Support Engineer
DevOps and Infrastructure
Active Directory Linux macOS
Apply Now
Lightspeed DMS

Lightspeed DMS

Lightspeed DMS, based in Salt Lake City, Utah, specializes in dealership management software solutions for the Powersports, Marine, and RV industries. Their flagship product, Lightspeed®EVO, is the #1 DMS in the Recreation industry, offering a unified ...

Automotive
51-250
View All Jobs 9

Description

  • Respond to support requests via phone, email, and the ticketing system.
  • Diagnose and resolve Tier 1 hardware, software, and network connectivity issues.
  • Support Microsoft 365 applications such as Outlook, Teams, SharePoint, and OneDrive.
  • Assist users with password resets, account access issues, and basic email troubleshooting.
  • Troubleshoot desktop, laptop, mobile device, and printer issues across Windows, Linux, and Mac environments.
  • Create and manage user accounts in Entra ID (Azure AD) and process access requests.
  • Log, track, prioritize, and escalate support tickets, and follow up to confirm resolution.
  • Create and maintain support documentation, knowledge base articles, and internal IT procedures.
  • Assist with employee onboarding and offboarding, including equipment setup and retrieval.
  • Maintain IT equipment inventory and support hardware deployment and basic configuration.

Requirements

  • 1-2 years of experience in help desk, technical support, or an IT support role, or equivalent education/training.
  • Basic understanding of Windows operating systems and common business applications.
  • Familiarity with Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
  • Strong customer service skills with a patient and professional demeanor.
  • Excellent written and verbal communication skills.
  • Ability to explain technical concepts to non-technical users.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and prioritize in a fast-paced environment.
  • CompTIA A+ certification preferred.
  • Microsoft 365 Certified: Fundamentals (MS-900) preferred.
  • Experience with ticketing systems such as ServiceNow, Jira Service Desk, or Zendesk preferred.
  • Basic knowledge of Active Directory or Entra ID (Azure AD) preferred.
  • Familiarity with remote support tools preferred.
  • Associate's degree in Information Technology or a related field preferred.
  • Must be authorized to work in the U.S.

Interested in this position?

Apply directly on the company website

Apply Now

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