Senior Manager, DevOps and Engineering Support

8 hours, 44 minutes ago
Full-time
Lead
DevOps and Infrastructure
Appian

Appian

Appian is a top low code development platform that accelerates digital transformation, reinventing customer experiences and optimizing operations with industry-leading BPM and Case Management capabilities.

Internet Software & Services
1K-5K
Founded 1999

Description

  • Build and lead a team of approximately 11 engineers providing Tier 2 operational support for platform engineering services in Appian Cloud.
  • Define and enforce onboarding requirements for new production features, including runbooks, operational scripts, and support documentation.
  • Establish operational standards and processes so features do not ship without support readiness.
  • Serve as the escalation point for complex incidents and infrastructure recovery efforts beyond Tier 1/Solutions Engineering.
  • Partner with infrastructure and development teams across Chennai, the US, Europe, and Australia to improve supportability and documentation.
  • Drive operational hygiene across the platform and close gaps in supportability for existing services.
  • Manage deployments and operational access for restricted environments such as FedRAMP and GovCloud.
  • Mentor team members on DevOps best practices, incident management, and operational maturity.

Requirements

  • Proven experience building and leading a DevOps or Tier 2/Tier 3 operational support team from scratch.
  • 7+ years of experience in DevOps, SRE, or production operations.
  • At least 3 years of people leadership experience at the senior manager level or above.
  • 7+ years of experience in Software Engineering with a proven track record of delivery.
  • Deep experience defining operational onboarding standards such as runbooks, documentation gates, and deployment checklists for multi-team engineering organizations.
  • Hands-on familiarity with cloud infrastructure, with AWS strongly preferred.
  • Hands-on familiarity with Kubernetes, CI/CD pipelines, and infrastructure-as-code.
  • Must be a US Citizen or US Permanent Resident.
  • Preferred experience supporting distributed systems at scale, including incident response and recovery coordination.
  • Preferred experience working across globally distributed teams and time zones.
  • Preferred experience with FedRAMP, GovCloud, or other restricted deployment environments.

Benefits

  • Comprehensive health coverage.
  • Employee Assistance Program with free mental health support.
  • Life and disability insurance.
  • Employee Stock Purchase Program (ESPP).
  • Retirement/pension plan.
  • Wellness dollars.
  • Tuition reimbursement.
  • Family-forming benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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