Systems Engineer I, OS Management Team

1 month, 1 week ago
Full-time
Mid Level
DevOps and Infrastructure
LightEdge

LightEdge

LightEdge provides secure cloud and colocation services, enabling businesses to efficiently transition to hybrid and multi-cloud environments while ensuring compliance, uptime, and robust support from experienced engineers.

IT Services
51-250
Founded 1996

Description

  • Serve as a first responder for the OS team by performing preliminary troubleshooting and issue triage.
  • Manage the ticket queue, document work performed, and record incident histories and resolutions.
  • Assist with escalated support incidents and provide fixes within the ticketing system.
  • Participate in a weekly on-call rotation with other team members.
  • Design, implement, manage, maintain, deploy, troubleshoot, and support customer Windows OS environments.
  • Expand and improve existing services across internal and customer environments.
  • Consult and advise on internal and customer environments.
  • Maintain, migrate, deploy, configure, and troubleshoot advanced operating system configurations.
  • Act as an escalation point for support requests.
  • Work on other duties as required.

Requirements

  • 3-5 years of work experience with Microsoft server platforms and integrations.
  • In-depth knowledge of Windows Server 2016, 2019, 2022, and 2025 platforms.
  • Citrix administration experience, including VDA, StoreFront, and Delivery Controllers.
  • Basic knowledge of Active Directory design, migration, troubleshooting, and configuration.
  • Basic knowledge of SQL Server.
  • Experience supporting environments running on VMware ESXi, Azure, and AWS.
  • Strong written and oral communication skills.
  • Ability to communicate effectively at multiple levels of a mid-size to enterprise organization.
  • Solid troubleshooting methodology.
  • Basic knowledge of DNS, ports, and Windows Firewall.
  • Experience leveraging RMM tools such as HCL BigFix, SolarWinds N-able, or ConnectWise Automate is preferred.
  • Advanced experience supporting or implementing complex Windows/Citrix environments is a plus.
  • Windows Server certifications such as MCITP or MCP are preferred.
  • Experience managing Windows instances and services on various platforms is preferred.
  • NetScaler experience is preferred.
  • Experience with monitoring platforms such as SolarWinds, ScienceLogic, or Zabbix is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

PnP Pipeline On-call Support Engineer

PHIZENIX 11-50 information technology & services

This role at an internal engineering organization focuses on monitoring and triaging PnP (Power and Performance) pipelines to keep post-silicon work stable and moving efficiently.

CI/CD Jest
16 hours, 43 minutes ago

Technical Support Specialist (US - Remote)

SpotMe 51-250 Professional Services

SpotMe is hiring a Technical Support Specialist to support mission-critical B2B event and HCP engagement platform customers in a fast-paced, global follow-the-sun support model.

CRM
16 hours, 58 minutes ago

Technical Support Specialist- Swing Shift

Lirio 51-250 Health Care Providers & Services

Lirio is hiring a remote Technical Support specialist for Customer Operations to support and troubleshoot client environments and services for its behavioral science AI platform.

Agile AWS Azure CSS Datadog HTML Machine Learning Mailgun Microsoft Dynamics 365 PostgreSQL Postman Python REST API Salesforce Scrum SendGrid Snowflake SQL Twilio
16 hours, 58 minutes ago

Escalations Analyst / Analyste des escalades techniques

Paramount Commerce 51-250 Diversified Financial Services

Paramount Commerce is hiring an Escalation Analyst to support its Pay-by-Bank API product by monitoring production, resolving merchant integration issues, and helping ensure reliable 24/7 service.

Grafana HTTP JSON Microservices Postman REST API
16 hours, 58 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers