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Systems Engineer I, OS Management Team

3 weeks ago
Anywhere
Full-time
Mid Level
Systems Engineer
DevOps and Infrastructure
AWS Azure DNS HIPAA SQL SQL Server Windows Server Zabbix
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LightEdge

LightEdge

LightEdge provides secure cloud and colocation services, enabling businesses to efficiently transition to hybrid and multi-cloud environments while ensuring compliance, uptime, and robust support from experienced engineers.

IT Services
51-250
Founded 1996
View All Jobs 2

Description

  • Serve as a first responder for the OS team by performing preliminary troubleshooting and issue triage.
  • Manage the ticket queue, document work performed, and record incident histories and resolutions.
  • Assist with escalated support incidents and provide fixes within the ticketing system.
  • Participate in a weekly on-call rotation with other team members.
  • Design, implement, manage, maintain, deploy, troubleshoot, and support customer Windows OS environments.
  • Expand and improve existing services across internal and customer environments.
  • Consult and advise on internal and customer environments.
  • Maintain, migrate, deploy, configure, and troubleshoot advanced operating system configurations.
  • Act as an escalation point for support requests.
  • Work on other duties as required.

Requirements

  • 3-5 years of work experience with Microsoft server platforms and integrations.
  • In-depth knowledge of Windows Server 2016, 2019, 2022, and 2025 platforms.
  • Citrix administration experience, including VDA, StoreFront, and Delivery Controllers.
  • Basic knowledge of Active Directory design, migration, troubleshooting, and configuration.
  • Basic knowledge of SQL Server.
  • Experience supporting environments running on VMware ESXi, Azure, and AWS.
  • Strong written and oral communication skills.
  • Ability to communicate effectively at multiple levels of a mid-size to enterprise organization.
  • Solid troubleshooting methodology.
  • Basic knowledge of DNS, ports, and Windows Firewall.
  • Experience leveraging RMM tools such as HCL BigFix, SolarWinds N-able, or ConnectWise Automate is preferred.
  • Advanced experience supporting or implementing complex Windows/Citrix environments is a plus.
  • Windows Server certifications such as MCITP or MCP are preferred.
  • Experience managing Windows instances and services on various platforms is preferred.
  • NetScaler experience is preferred.
  • Experience with monitoring platforms such as SolarWinds, ScienceLogic, or Zabbix is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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