Enterprise Account Specialist

13 hours, 10 minutes ago
Full-time
Mid Level
Customer and Technical Support
Lever

Lever

Lever is a leading Talent Acquisition Suite that provides modern hiring and talent management solutions. Their applicant tracking system (ATS) with candidate relationship management capabilities empowers hiring teams to streamline recruiting efforts an...

Professional Services
251-1K
Founded 2012
$123M raised

Description

  • Demonstrate the TerraFraming platform to prospective customers and support sales efforts.
  • Support data operations within the TerraFraming platform.
  • Develop documentation and training materials.
  • Help lead onboarding for new licensing customers.
  • Deliver platform-specific training with key partners.
  • Prioritize and schedule support requests, escalating issues to GIS specialists or technicians when needed.
  • Analyze documented resolutions to identify trends and prevent recurring problems.
  • Learn and support the organization’s software and hardware systems.
  • Test modules, procedures, and data workflows.

Requirements

  • Two- or four-year degree in agriculture, agronomy, soils, precision agriculture, GIS, computer science, or a related field.
  • Experience with digital agriculture platforms and associated data, including Precision Planting, John Deere, Case IH, or Ag Leader.
  • Experience using Ag Leader SMS software for data conversion and processing.
  • Strong customer-service orientation and interpersonal skills, including rapport-building, listening, and questioning.
  • Ability to communicate effectively and facilitate knowledge transfer.
  • Understanding of GIS software and data conversion practices using commercial and in-house tools (preferred).
  • Analytical, problem-solving, and communication skills (preferred).
  • Working knowledge of GPS, desktop mapping, web, and database applications (preferred).
  • Knowledge of traditional, spatial, and digital agriculture equipment data formats and cloud data warehouses (preferred).
  • Ability to work quickly and accurately under time pressure (preferred).

Benefits

  • Competitive compensation.
  • Medical, dental, vision, and life insurance.
  • 401(k) plan with company match.
  • Paid vacation.
  • Collaborative work culture.

Interested in this position?

Apply directly on the company website

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