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Forward Deployed Engineer - Agents(Remote)

2 months, 3 weeks ago
India
Full-time
Senior
AI Engineer
Software Development
CRM LLM
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Level AI

Level AI

Level AI provides disruptive AI solutions for call centers, automating workflows and improving team performance with semantic intelligence and real-time insights.

IT Services
51-250
Founded 2018
$15M raised
View All Jobs 7

Description

  • Own end-to-end execution of AI agent deployments from discovery and scoping through launch and optimization.
  • Configure agent workflows, decision logic, and automation behaviors to improve accuracy, reliability, and business outcomes.
  • Implement guardrails and validation frameworks to ensure safe, compliant, and predictable agent performance.
  • Build, test, and validate integrations with enterprise systems such as CRM, ticketing, telephony, and data platforms.
  • Partner with customer technical stakeholders to define success criteria, gather requirements, and deliver against timelines.
  • Translate customer needs into clear implementation plans and documentation.
  • Run tight feedback loops with Engineering and Product to improve platform capabilities.
  • Collaborate with Product, Engineering, Design, and GTM teams to deliver repeatable deployments.

Requirements

  • 5+ years in a technical customer-facing role such as Solutions Engineering, Forward Deployed Engineering, Implementation Engineering, Technical Consulting, or Technical PM.
  • Strong technical foundation with comfort coding, working with APIs, and building integrations end to end.
  • Experience delivering production-grade enterprise solutions that require testing, validation, and iteration.
  • Ability to communicate with senior technical stakeholders and translate requirements into execution plans.
  • Comfort operating in fast-moving, ambiguous environments.
  • Comfort working EST hours, which correspond to 3:30 AM IST.
  • Experience building with LLMs or AI agents, including prompting, evaluation, guardrails, or workflow design, is preferred.
  • Experience integrating enterprise SaaS systems such as CRM, ticketing, or data pipelines with attention to security and compliance is preferred.
  • A degree in Computer Science, Engineering, or Math, or equivalent experience, is preferred.
  • Strong product instincts and the ability to define success metrics and contribute customer insights to product evolution are preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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