Senior Community Manager (Remote, Europe)

23 hours, 24 minutes ago
Full-time
Senior
Marketing and Growth
LearnWorlds

LearnWorlds

LearnWorlds provides an AI-powered learning management system that enables trainers and educators to create, promote, and sell interactive online courses, fostering a collaborative and engaging learning environment.

Internet Software & Services
51-250
Founded 2014
$1M raised

Description

  • Design and evolve LearnWorlds’ customer community strategy and operating model.
  • Develop a scalable content engine that turns customer questions, wins, and insights into educational programming.
  • Build community programs that support onboarding, adoption, and peer learning.
  • Own the day-to-day operations of customer community spaces, including content, engagement, moderation, and member experience.
  • Organize community experiences across diverse customer segments and roles.
  • Partner cross-functionally to surface customer insights, support product feedback, and amplify customer stories.
  • Identify and nurture champions, advocates, and ecosystem contributors.
  • Measure community impact on health, NRR, product adoption, time-to-value, and support efficiency.

Requirements

  • 4–7+ years of experience building or scaling customer communities in SaaS, EdTech, or complex B2B environments.
  • Proven ability to connect community initiatives to customer and business outcomes.
  • Experience collaborating across Customer Success, Product, Marketing, and Leadership.
  • Ability to assess, prioritize, and build programs in evolving environments.
  • Experience managing and engaging diverse audiences, including entrepreneurs and large enterprise contacts.
  • Familiarity with community tools such as Circles, Discord, and Slack, and community standards.
  • Strong storytelling skills with experience producing customer-led content such as case studies, testimonials, and video snippets.
  • Comfort hosting live webinars, community AMAs, interviews, and customer spotlights as a confident, camera-first facilitator.
  • Hands-on content creation experience with assets like video snippets, posts, recaps, and mini trainings.
  • Personal experience with teaching, coaching, and/or entrepreneurship is a bonus.
  • Curiosity and experience exploring AI tools for engagement analysis, trend identification, or customer insights is a plus.

Benefits

  • Private life and health insurance plan.
  • Fully remote work option, with occasional in-person team meetings a few times per year.
  • Annual personal training budget.
  • Annual home office allowance.
  • Company laptop provided.
  • 23 days of paid time off.
  • 3 early summer Fridays in July and August.
  • Access to AI tools at work.
  • Free LearnWorlds School access to build and sell your own courses.
  • Annual company retreats.

Interested in this position?

Apply directly on the company website

Apply Now

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