Senior Clinical Workflow Implementation Manager, iQueue for Inpatient Flow

4 months ago
Full-time
Senior
Project and Program Management
LeanTaaS

LeanTaaS

LeanTaaS provides AI-driven software solutions for healthcare organizations, optimizing capacity and operations with predictive analytics and machine learning to enhance patient access, reduce wait times, and cut healthcare costs.

IT Services
251-1K
$238M raised

Description

  • Lead customer implementations from discovery through go-live, including workflow analysis, solution design, and change management planning.
  • Partner with client stakeholders to identify, prioritize, and optimize cross-functional workflows that improve patient flow and operational efficiency.
  • Design and execute change management strategies with governance teams, executive stakeholders, and other key client partners.
  • Design and deliver training programs that drive product adoption and help frontline teams integrate new workflows into daily operations.
  • Resolve implementation issues by gathering detailed problem context, applying support best practices, and coordinating with internal teams.
  • Communicate implementation progress and operational outcomes to client leadership to support strategic decisions and ROI realization.
  • Build trusted relationships with manager and executive stakeholders across customer accounts.
  • Collaborate cross-functionally to improve implementation processes and outcomes.
  • Contribute customer insights to product roadmap discussions.
  • Support marketing initiatives such as case studies and user community engagement.

Requirements

  • Bachelor's degree or equivalent years of related experience.
  • 5+ years of professional experience in a client- or customer-facing role such as management consulting, implementation management, or customer success.
  • 7+ years of experience working on healthcare products or working with hospitals.
  • 3+ years of healthcare leadership experience in process improvement, operations management, or patient flow.
  • Healthcare background in operations management or patient flow.
  • Strong strategic and organizational agility.
  • Strong analytical thinking, communication, and presentation skills.
  • Ability to influence change within complex organizations using data, problem solving, and change management strategies.
  • Willingness to travel 25-50% of the time.
  • Graduate degree such as MHA, MPH, MHSA, MBA, MS, or MSN with a focus in health informatics (preferred).
  • Lean or Six Sigma training using models like A3, DMAIC, or PDCA (preferred).

Benefits

  • Competitive compensation package with base salary, target bonus, and stock options.
  • 401(k) match.
  • Comprehensive healthcare benefits.
  • Generous paid time off and parental leave.
  • Monthly reimbursement for skill building.
  • Monthly reimbursement for wellness, transportation, and/or home office expenses.
  • Education reimbursement for select courses and programs.
  • Remote role with office options in Santa Clara, CA and Charlotte, NC.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Success Manager - MENA

Alpaca 51-250 Capital Markets

Alpaca is hiring a Customer Success Manager to manage B2B partner relationships across the full customer lifecycle for its brokerage infrastructure platform supporting US securities and crypto trading apps worldwide.

10 hours, 51 minutes ago

Leader Enterprise Customer Success, NA

SecurityScorecard 251-1K IT Services

SecurityScorecard is hiring a Leader, Enterprise Customer Success for North America to lead a team serving its largest enterprise accounts and drive retention, expansion, and customer value across the segment.

Cybersecurity Salesforce
10 hours, 51 minutes ago

Implementation Consultant

Cision 5K-10K Professional Services

The Onboarding & Implementation Consultant at Cision leads customer onboarding across its platforms, partnering with the Customer Experience team to drive successful adoption, satisfaction, and time to value.

Salesforce
11 hours, 21 minutes ago

Manager of Customer Success

Steer.io Internet Software & Services

Steer is hiring a Manager of Customer Success to lead a 10-person team supporting automotive repair shop customers across enterprise and scaled segments.

CRM
11 hours, 21 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers