Principal Product Manager

2 weeks, 6 days ago
Full-time
Lead
Product Management
LawnStarter

LawnStarter

LawnStarter provides an online platform for booking lawn mowing services from local professionals, ensuring a seamless and efficient customer experience with transparent pricing and a focus on quality and reliability.

Professional Services
11-50
Founded 2013
$18M raised

Description

  • Own the Service Experience swim lane’s product strategy, roadmap, and end-to-end execution.
  • Develop marketplace trust policies and systems that set expectations, guide Pros, and resolve customer-Pro conflicts fairly.
  • Build AI-powered support for customers and Pros, including evaluation systems, golden datasets, automated judges, regression detection, and human-review sampling.
  • Own Contribution LTV and brand-promise metrics, including attribution for retention, service costs, and make-goods.
  • Define and prototype how AI transforms the broader customer and Pro experience beyond support.
  • Read customer and Pro transcripts and feedback to identify root causes and improve the service experience.
  • Collaborate with engineering, design, data, marketing, and operations to ship quickly while maintaining quality.
  • Influence leadership and senior product managers through product judgment, prototypes, standards, and shipped outcomes.

Requirements

  • Record of exceptional product outcomes with clear personal ownership of key decisions.
  • Experience building with LLMs and using AI to analyze data, read code, and prototype products.
  • Strong understanding of AI experience quality, evaluation frameworks, and regression detection.
  • Customer- and provider-focused approach, with experience balancing the needs of two-sided marketplaces.
  • Highly data-driven decision-making, including root-cause analysis and defensible attribution.
  • Ability to ship quickly while handling detailed quality work such as labeling evaluation sets and refining policies.
  • Strong strategic judgment and ability to influence senior leadership and cross-functional peers without direct authority.
  • Hands-on product operator comfortable writing evaluations, reading transcripts, prototyping, and re-architecting live systems.
  • Individual-contributor role with no direct reports; people-management experience is not required.

Benefits

  • Base salary of $185,000–$230,000.
  • Meaningful equity participation tied to company growth.
  • Medical, dental, and vision insurance.
  • Fully remote role within the United States.
  • Flexible PTO focused on results.

Interested in this position?

Apply directly on the company website

Apply Now

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