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Enterprise Success Engineer

17 hours, 9 minutes ago
Europe, Asia, Oceania
Full-time
Junior
Customer Success
Customer and Technical Support
AWS DigitalOcean GCP Heroku Laravel Railway Serverless Vercel
Apply Now
Laravel

Laravel

Laravel is a PHP web application framework that values beauty and simplicity, providing developers with a complete toolset for building innovative web projects.

Internet Software & Services
51-250
Founded 2011
View All Jobs 3

Description

  • Serve as the primary technical point of contact for enterprise customers throughout onboarding and ongoing engagements.
  • Guide onboarding and migration projects, including environment setup, private infrastructure, networking, and database migrations.
  • Provide consultative technical guidance on deployment workflows, application performance, and best practices within managed infrastructure.
  • Use and contribute to internal tooling to monitor customer health, usage, and risk signals proactively.
  • Investigate, triage, and resolve bespoke customer challenges end-to-end in real time.
  • Own customer communication during technical onboarding, go-live, and scale-up activities.
  • Create client-ready materials such as emails, written guides, and presentations.
  • Advocate for customer needs internally by sharing product feedback with Product and Engineering leadership.
  • Collaborate with Go-To-Market, Solutions Engineering, Support, SRE, and Product teams to support customer success.

Requirements

  • 2+ years of client-facing experience in advisory, implementation, or ongoing operational roles.
  • Experience with Laravel in a personal or professional capacity.
  • Technical literacy across web application components such as frontend, backend, database, cache, object storage, and asset bundling.
  • Working knowledge of cloud infrastructure and deployment strategies, including compute, networking, storage, and security.
  • Understanding of cloud tradeoffs and concepts such as serverless, autoscaling, networking/bandwidth, and databases.
  • Excellent written and verbal communication skills in English.
  • Based in EU or APAC timezones.
  • Preferred: experience in client-facing roles such as management consulting, investment banking, technical account management, or sales engineering.
  • Preferred: experience leading or supporting implementation, migration, or cutover efforts affecting production workloads.
  • Preferred: production code experience, including side projects or hobby projects.
  • Preferred: experience in startup, SaaS, PaaS, or IaaS environments.
  • Preferred: experience with platforms such as AWS, GCP, DigitalOcean, Laravel Forge, Laravel Vapor, Heroku, Vercel, or Railway.
  • Preferred: side projects or open source contributions.

Benefits

  • Fully remote and globally distributed work environment.
  • Option to attend Laracon conferences around the world.
  • Paid time off, including vacation, sick leave, and public holidays.
  • Family leave, including maternity and paternity leave.
  • Company equity.
  • Welcome kit with custom Laravel swag.
  • Small, tight-knit team where every developer counts.

Interested in this position?

Apply directly on the company website

Apply Now

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