Amazon Case Specialist

22 hours, 35 minutes ago
Full-time
Junior
Customer and Technical Support
lago

lago

lago connects talented individuals from emerging markets with high-quality remote job opportunities, facilitating professional growth and increased earnings for both workers and agencies.

Professional Services

Description

  • Prepare content for submission to Amazon using internal processes to generate Inventory flat files.
  • Submit product content through Amazon Seller Central’s Manage Inventory interface to keep data accurate, complete, and up to date.
  • Submit category-specific updates to the Amazon marketplace using Inventory Flat Files.
  • Create and submit cases to resolve issues that arise during the content publication process.
  • Meet or exceed a post-training volume target of approximately 125 cases submitted.
  • Escalate cases to Strategic Account Services and other appropriate Amazon teams when needed.
  • Assist with submissions and issue resolution through partner-owned Seller Central accounts.
  • Communicate with project stakeholders and segment leaders to keep work aligned with deadlines.
  • Monitor submissions and provide updates in project management software and internal tracking systems.
  • Stay current on Amazon product data management and syndication policies and share updates with internal teams and external partners.

Requirements

  • 1-3 years of experience with Amazon Seller Central or other Amazon-related work.
  • Bachelor’s degree or an equivalent combination of education and experience.
  • Familiarity with Amazon Brand Registry and Strategic Account Services, including case escalation processes.
  • Experience submitting images in bulk through Amazon’s bulk image upload tool.
  • Understanding of case creation through Amazon’s self-help tool.
  • Experience with partial and full updates through Amazon’s Add Product via Upload tool.
  • Strong project management experience with the ability to communicate with Amazon and meet strict deadlines.
  • Strong listening skills with the ability to take notes and complete assignments efficiently.
  • Ability to multitask in an ambiguous, fast-moving environment and drive toward clarity and solutions.
  • Proficiency with Google Workspace and Microsoft Office Suite, including Google Sheets, Google Docs, Outlook, Word, Excel, and SharePoint.

Benefits

  • Remote work from anywhere.
  • Global team environment with emphasis on work-life balance.
  • Growth opportunities to help shape the role and develop with the company.
  • Innovative, data-driven culture focused on solving challenges and driving success.
  • Candidates must agree to Lago’s Confidentiality and Non-Circumvention Agreement as part of the recruitment process.

Interested in this position?

Apply directly on the company website

Apply Now

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