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Customer Experience Executive LATAM

1 month, 2 weeks ago
Chile, Guatemala, Panama, Peru, Uruguay, Ecuador
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Koi Limited

Koi Limited

Textiles, Apparel & Luxury Goods
11-50
Founded 2012
View All Jobs 15

Description

  • Respond to customer enquiries via email, live chat, and social media in a timely and professional manner.
  • Process refund requests and order adjustments according to company policies.
  • Investigate and resolve order-related issues, including delayed deliveries, incorrect items, and missing parcels.
  • Provide accurate information about products, stock availability, and shipping times.
  • Monitor social media messages and escalate issues when needed.
  • Log customer interactions and resolutions accurately in the internal system.
  • Identify recurring customer issues and share insights to support process improvements.
  • Flag common queries that could be handled by the AI tool and provide feedback to improve automation.
  • Collaborate with warehouse, purchasing, and product teams to resolve customer concerns.
  • Assist with account-related queries, including updating customer details and explaining company policies.
  • Respond to customer reviews and escalate concerns to protect brand reputation.
  • Maintain the correct tone of voice across all customer communications.

Requirements

  • At least 2 years of experience in customer service roles.
  • Excellent communication skills.
  • Strong organisational skills.
  • Ability to work well under pressure.
  • Customer-first mindset.
  • Proactive problem-solving approach.
  • Natural curiosity and eagerness to learn new technologies.
  • Ability to work effectively in a collaborative team environment.

Benefits

  • Competitive salary commensurate with experience and qualifications.
  • $1000 base salary.
  • 25 days of paid vacation per year, inclusive of local public holidays.
  • Work from home.
  • Training and development opportunities.
  • Performance bonus.

Interested in this position?

Apply directly on the company website

Apply Now

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