RemoteLeaf Logo
Log in Sign up

Customer Experience Executive LATAM

3 weeks, 4 days ago
Chile, Ecuador, Guatemala, Panama, Peru, Uruguay
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Koi Limited

Koi Limited

Textiles, Apparel & Luxury Goods
11-50
Founded 2012
View All Jobs 18

Description

  • Respond to customer enquiries via email, live chat, and social media in a timely and professional manner.
  • Process refund requests and order adjustments according to company policies.
  • Investigate and resolve order-related issues, including delayed deliveries, incorrect items, and missing parcels.
  • Provide accurate information about products, stock availability, and shipping times.
  • Monitor social media messages and escalate issues when needed.
  • Log customer interactions and resolutions accurately in the internal system.
  • Identify recurring customer issues and share insights to support process improvements.
  • Flag common queries that could be handled by the AI tool and provide feedback to improve automation.
  • Collaborate with warehouse, purchasing, and product teams to resolve customer concerns.
  • Assist with account-related queries, including updating customer details and explaining company policies.
  • Respond to customer reviews and escalate concerns to protect brand reputation.
  • Maintain the correct tone of voice across all customer communications.

Requirements

  • At least 2 years of experience in customer service roles.
  • Excellent communication skills.
  • Strong organisational skills.
  • Ability to work well under pressure.
  • Customer-first mindset.
  • Proactive problem-solving approach.
  • Natural curiosity and eagerness to learn new technologies.
  • Ability to work effectively in a collaborative team environment.

Benefits

  • Competitive salary commensurate with experience and qualifications.
  • $1000 base salary.
  • 25 days of paid vacation per year, inclusive of local public holidays.
  • Work from home.
  • Training and development opportunities.
  • Performance bonus.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

A

Online | Travel Services Support Advisor | We Will Train You

Aisle and Abroad Travel & Tourism

Travel Services Support Advisor for a remote travel services team, focused on handling client requests and coordinating travel details to ensure a smooth client experience.

United States Full-time Entry Level Customer Support
$45k-$65k
14 minutes ago
Whizz

Virtual Customer Service Representative / Remote

Whizz 51-250 Consumer Services

Whizz is seeking a Virtual Customer Service Representative to support delivery-driver customers remotely through live video at its locations, helping them with sign-up, service, and account needs while ensuring a smooth in-person-style experience.

Tunisia Junior Customer Support
58 minutes ago
A

Remote Travel Booking Specialist (Entry-Level)

Aisle and Abroad Travel & Tourism

Remote Travel Booking Specialist at Sara, responsible for helping clients plan and book hotel accommodations and vacation experiences in a fully remote setting.

United States Part-time Entry Level Customer Support
$40k-$75k
1 hour, 9 minutes ago
Tech Firefly

Epic Beaker Consultant (AP/CP Specialist)

Tech Firefly 251-1K Internet Software & Services

Epic is seeking a remote Epic Beaker Consultant to support Anatomic and Clinical Pathology operations through ticket resolution, system maintenance, and preparation for upcoming projects and upgrades.

United States Contract Senior Customer Support Implementation Engineer
$166k-$187k
1 hour, 17 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers