Director, Client Services - Retail

1 day, 17 hours ago
Full-time
Executive
Customer and Technical Support
Kobie Marketing

Kobie Marketing

Kobie Marketing specializes in providing comprehensive loyalty marketing solutions, combining strategy, technology, and program management to enhance customer experiences and drive enterprise value for leading global brands.

Professional Services
201-500
Founded 1990

Description

  • Own the end-to-end client experience from onboarding through renewal, including client satisfaction targets.
  • Lead a retail book of business as the primary account contact and strategic partner to clients.
  • Deliver account revenue and margin targets through forecasting, resource allocation, pricing, and profitability management.
  • Build and execute account plans and lead quarterly client business reviews.
  • Develop and win proposals that expand existing client accounts and support organic growth.
  • Provide thought leadership on retail loyalty challenges across stores, apps, and ecommerce.
  • Identify and escalate account risks early, resolving friction and protecting client relationships.
  • Lead and develop a direct team and coordinate cross-functional teams supporting each account.

Requirements

  • 10+ years of marketing experience, including leadership of loyalty or rewards programs.
  • Proven success working with well-recognized retail brands.
  • Experience managing P&L and account financials.
  • Demonstrated ability to grow client accounts through consultative sales and partnership development.
  • Exceptional judgment and real-time problem-solving ability.
  • Technical fluency with loyalty and martech platforms, including capabilities, integrations, and data flows.
  • Bachelor's degree.
  • Ability and willingness to travel up to 20%.
  • Loyalty industry or technology enabler experience, or recognized industry leadership (preferred).

Benefits

  • Remote-first, flexible work environment.
  • Flexible Time Off.
  • Nine company-wide holidays.
  • Benefits focused on professional growth, development, and personal well-being.

Interested in this position?

Apply directly on the company website

Apply Now

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