Vice President of Clinical Operations

1 hour, 37 minutes ago
Full-time
Executive
Project and Program Management
knownwell

knownwell

Knownwell operates two distinct entities focused on healthcare and commercial intelligence. As a healthcare provider, Knownwell offers weight-inclusive primary and obesity care in Massachusetts, New Hampshire, and Rhode Island. The company emphasizes a hybrid model of virtual and in-person visits, providing comprehensive care for obesity-related conditions. Their services include personalized primary care, specialty care for weight management and diabetes, nutrition counseling, and access to medications and tools. Knownwell is committed to delivering care without bias, ensuring a supportive environment for all patients. In addition to healthcare, Knownwell features an AI-driven commercial intelligence platform designed for professional services firms. This platform integrates data from various sources to provide insights on client portfolio health, satisfaction, and growth opportunities. It enables firms to engage proactively with clients and align internal teams for better strategic management. Knownwell's platform supports services like daily news alerts and trend detection, helping businesses make informed decisions and enhance client retention.

hospital & health care
51-200
Founded 2022
$50M raised

Description

  • Design and scale hybrid care delivery models across in-clinic and national virtual care settings.
  • Build and lead a multidisciplinary clinical organization spanning physicians, APPs, nurses, dietitians, behavioral health clinicians, and other staff.
  • Partner with the Chief Medical Officer and Chief Operating Officer to set culture, goals, and operational infrastructure for clinical care.
  • Create organizational structures, recruiting, onboarding, training, performance management, and incentive programs that support exceptional patient care.
  • Quantify, measure, and track the clinical team’s impact on patient outcomes and business performance.
  • Collaborate with Talent to implement a rigorous interview and hiring process for high-performing clinicians.
  • Build and maintain clinician retention, satisfaction, and an environment that empowers excellent care delivery.
  • Develop clinical support functions including Learning & Development, Quality & Training, Clinical Informatics, and Licensure & Credentialing.
  • Manage clinical operations to improve productivity, access, utilization, labor costs, and contribution margin across markets.
  • Work with cross-functional partners in Product, Technology, Finance, HR, Recruiting, and care teams to align priorities and drive outcomes.

Requirements

  • 10+ years of experience in clinical operations or care delivery.
  • Experience working in a startup or early-stage, high-growth healthcare environment.
  • Track record of leading a care delivery organization with more than 50 clinicians across multiple geographies.
  • Experience building systems, structures, and teams from the ground up in a resource-constrained setting.
  • Experience with fee-for-service in-person and virtual care.
  • Value-based care experience is ideal, but not required.
  • Training and experience as a clinician in primary care or obesity medicine is preferred but not required.
  • Excellent communication, listening, and interpersonal skills.
  • Self-motivated with the ability to deliver projects from concept to implementation with minimal coaching.
  • Familiarity with athena is ideal, but not required.

Benefits

  • Remote role with approximately 25% travel for team meetings and clinic visits.
  • Medical, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Up to 20 days of PTO per year plus company holidays.
  • Up to 14 weeks of parental leave, including 12 weeks for non-birthing parents.
  • Annual work-from-home stipend for remote employees.

Interested in this position?

Apply directly on the company website

Apply Now

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