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Director, Compliance

1 month, 1 week ago
United States
Full-time
Lead
Compliance Manager
Operations
Apply Now
KLEARNOW.AI

KLEARNOW.AI

KlearNow transforms supply chains with AI-powered Logistics as a Service, simplifying customs clearance and drayage to enhance global trade efficiency.

Professional Services
251-1K
Founded 2018
$66M raised
View All Jobs 3

Description

  • Serve as a customs compliance escalation point for internal stakeholders across Operations, Customer Success, Sales, Marketing, Finance, Product, and Engineering.
  • Lead and supervise a remote team of Broker Partner Success and Post-Entry Analysts.
  • Coordinate weekend, holiday, and time-zone coverage to maintain business continuity across the US and Canada.
  • Support pre-entry and post-entry workflows with importers and broker partners to drive timely and accurate customs clearance.
  • Oversee exception management audits, invoice and statement escalations, and CBP/CBSA requests.
  • Manage PSC and protest tracking in the US and corrections and adjustments in Canada.
  • Hold ongoing weekly, biweekly, and monthly meetings with broker partners and ABI users.
  • Provide general guidance on customs topics such as tariff changes, recon, duty drawback, ACE reporting, and data analytics.
  • Support special projects such as tariff planning.
  • Ensure KlearNow facilitates customs business through partners without directly conducting customs business.

Requirements

  • Minimum 10 years of experience in customs brokerage, trade compliance, account management, or a combination.
  • Valid U.S. Customs Broker License issued by U.S. Customs and Border Protection (CBP) or equivalent Certified Customs Specialist (CCS) designation from the NCBFAA.
  • Experience with enterprise-level customs brokerage operations.
  • Comfort with ACE or similar data and analytics tools.
  • Ability to articulate and translate complex concepts for different audiences and organizational levels.
  • Experience working with emerging technologies and integrating them into defensible operations.
  • Strong attention to detail and a self-starter mindset.
  • Motivation to work in a dynamic, fast-paced startup environment.
  • Preferred experience managing a large customs brokerage operation and/or customs broker network as an enterprise-level importer.
  • Preferred project management instinct with proactive deliverable tracking, early risk flagging, and accountability management.
  • Ability to navigate formal sources such as CSMS, FRNs, and D-Memos.
  • Proven success liaising with CBP, CBSA, PGAs, and other government agencies.
  • Background with specialized programs such as AD/CVD, carnets, C-TPAT/PIP/AEO, duty drawback, FTAs, FTZ, goods returned, inbonds, ISA, punitive tariff programs, quota, recon, and warehouse entries.
  • Familiarity with multiple transport modes and northern and southern border operations.
  • Language skills are preferred.

Benefits

  • Competitive salary.
  • Equity participation.
  • Remote-first work environment.
  • Health, dental, and vision benefits.
  • Professional development support, including triennial continuing education.

Interested in this position?

Apply directly on the company website

Apply Now

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