RemoteLeaf Logo
Log in Sign up

Chinese & English Customer Support Agent - Gaming

20 hours, 13 minutes ago
Taiwan
Full-time
Junior
Customer Support
Customer and Technical Support
CRM
Apply Now
Keywords Studios

Keywords Studios

Keywords Studios provides comprehensive technical and creative solutions for the global video games industry, specializing in localization, audio production, quality assurance, art creation, and customer support services to enhance the gaming experienc...

Internet Software & Services
10K-50K
Founded 1998
View All Jobs 19

Description

  • Deliver timely, high-quality support to players through ticketing, email, or chat.
  • Investigate and resolve player inquiries and technical issues following established procedures.
  • Escalate issues promptly when needed and maintain accurate case documentation and reporting.
  • Gather, organize, and communicate player feedback to developers and internal teams.
  • Collaborate with internal teams on project-related requests and support workflows.
  • Use and customize macros and knowledge base resources to improve support efficiency.
  • Support quality control processes and help maintain high service standards.
  • Participate in training sessions and manage time effectively to meet player needs.
  • Provide translations when required to ensure clear communication with players.

Requirements

  • Native-level Traditional Chinese (Mandarin) language skills and business-level English proficiency.
  • Availability to work full-time, including weekends (Saturday and Sunday).
  • Flexibility to work morning, afternoon, or night shifts.
  • Excellent communication skills for player support.
  • Ability to adapt to different situations and player needs.
  • Accountability and reliability in handling player inquiries and issues.
  • Proactive mindset with basic troubleshooting skills for technical challenges.
  • Proficiency in navigating knowledge bases and using CRM tools such as Helpshift or Zendesk.
  • Experience with MS Office or Google Suite applications.
  • Previous customer service or service industry experience is a plus.
  • Previous experience in the gaming industry is preferred.
  • Familiarity with community platforms such as Discord or Slack is an asset.
  • Passion for video games is a plus.

Benefits

  • Remote, home-based working model.
  • Full-time employment with Keywords Studios.
  • Annual health check-up subsidy.
  • Employee Assistance Program.
  • Festival holidays gift or vouchers.
  • No make-up workday for bridged holidays.
  • Equal opportunities workplace policy.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Varicent

SaaS Support Analyst - SQL Focus (Remote - Mexico Only)

Varicent 251-1K Professional Services

Varicent is hiring a fully remote Technical Analyst I to support its SaaS sales performance management products by resolving customer issues and helping teams deliver a strong post-sales customer experience.

Mexico Full-time Junior Customer Support Technical Support Engineer
CRM SQL
1 hour, 13 minutes ago
Mercier Consultancy

Norwegian Speaking Customer Support (Remote) - Work an Live in Greece

Mercier Consultancy Professional Services

Mercier Consultancy is hiring a remote Norwegian Speaking Customer Support Representative to support Norwegian-speaking customers while living in Greece.

Denmark Ireland Malta Norway Sweden Cyprus Full-time Entry Level Customer Support
CRM
1 hour, 17 minutes ago
Mercier Consultancy

Spanish-Speaking Customer Experts for an Electronics Company - Work In Greece

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring Spanish-speaking Customer Experts in Greece to support a leading electronics company by handling customer service and technical assistance for Spanish-speaking clients.

Greece Full-time Junior Customer Support
1 hour, 29 minutes ago
Airbnb

Specialist, CS Labs

Airbnb 5K-10K Hotels, Restaurants & Leisure

Airbnb is hiring a full-time Specialist, CS Labs in India to provide end-to-end customer support while helping test, improve, and scale new support initiatives across global markets.

India Full-time Mid Level AI (Artificial Intelligence) Customer Support
$7k-$10k
Machine Learning
1 hour, 38 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers