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Sales Account Manager

1 month, 3 weeks ago
Canada
Full-time
Mid Level
Account Manager
Customer and Technical Support
Apply Now
Keyloop

Keyloop

Keyloop is the largest global automotive technology solutions provider, offering future motive technology to enhance the car buying and owning experience. Their comprehensive solutions cover the entire consumer lifecycle, empowering growth through dist...

Automotive
1K-5K
View All Jobs 11

Description

  • Manage a portfolio of Canadian automotive retail accounts as the primary client contact.
  • Build trusted relationships with senior stakeholders and act as a customer advocate.
  • Lead retention and revenue-growth initiatives, including upsell and cross-sell opportunities.
  • Coordinate sales, professional services, and customer success teams around account strategies.
  • Develop and maintain strategic account plans covering client goals, risks, opportunities, and outcomes.
  • Monitor account health and performance data to improve adoption, satisfaction, and issue resolution.
  • Manage commercial discussions, contract negotiations, and revenue accountability.
  • Represent customer needs internally across product development, support, and service delivery.

Requirements

  • At least 4 years of hands-on experience managing client accounts, customer success, and business growth.
  • Experience in account management, preferably in the SaaS or software industry.
  • Understanding of SaaS business models and customer lifecycle management.
  • Automotive retail experience is preferred.
  • Familiarity with solution-selling or consultative-selling methodologies.
  • Knowledge of customer success best practices and account retention strategies.
  • Strong relationship-building, communication, consultative, and customer-centric skills.
  • Ability to lead cross-functional teams and manage stakeholders in complex environments.
  • Commercial acumen, including contract negotiation and revenue ownership.
  • Strategic, results-oriented approach with the ability to translate business needs into actionable solutions.
  • Willingness to travel across the region as needed.
  • Academic qualifications are not required; candidates are assessed on experience and potential.

Benefits

  • Performance-based pay and benefits.
  • Training, development investment, and career growth opportunities.
  • Support for exploring new responsibilities and career paths.
  • Collaboration with global industry experts.
  • Inclusive workplace that values diverse backgrounds, identities, and lifestyles.
  • AI training and tools to support creativity and productivity.
  • Equal-opportunity employer committed to a diverse workforce.

Interested in this position?

Apply directly on the company website

Apply Now

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