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Operate Accounts Support Analyst

2 weeks, 1 day ago
South Africa
Full-time
Mid Level
Accountant
Customer and Technical Support
Apply Now
Keyloop

Keyloop

Keyloop is the largest global automotive technology solutions provider, offering future motive technology to enhance the car buying and owning experience. Their comprehensive solutions cover the entire consumer lifecycle, empowering growth through dist...

Automotive
1K-5K
View All Jobs 17

Description

  • Take end-to-end ownership of key support cases from initial engagement through successful closure.
  • Troubleshoot, diagnose, and resolve customer issues, escalating when necessary.
  • Communicate with customers, peers, managers, and internal technical teams to progress cases efficiently.
  • Respond to customers with empathy and maintain awareness of their operational pressures and deadlines.
  • Document solutions and maintain knowledge articles, resolution steps, and procedures.
  • Collaborate with colleagues and other departments to deliver timely customer issue resolution.
  • Conduct root cause analysis where needed to identify underlying issues.
  • Recommend process improvements, support tools, and training gaps to reduce future queries and improve resolution times.
  • Coach and mentor colleagues to speed up case resolution and grow support knowledge.
  • Build knowledge of the Keyloop product suite, associated tools, and AI tools.

Requirements

  • Understanding and familiarity with accounting terms and concepts.
  • Experience in accounting.
  • Experience with international and standard accounting.
  • Ability to plan and prioritise workload to meet deadlines.
  • High-level investigation, analytical, problem-solving, and troubleshooting skills.
  • Excellent verbal and written communication skills.
  • Ability to influence, overcome objections, and de-escalate critical customer situations.
  • Ability to interact with customers and internal partners at multiple levels.
  • Experience dealing with customers across a variety of channels with a high level of professionalism.
  • Knowledge of a specified Keyloop product or module is preferred.
  • Academic qualifications are not required; selection is based on experience and potential.

Benefits

  • Training and support to try new things, adapt to change, and explore different career paths.
  • Opportunity to collaborate and learn from industry experts around the globe.
  • Inclusive and diverse work environment.
  • Career progression opportunities and investment in employee development.
  • Performance-based pay and benefits.
  • Equal opportunity employer with commitment to diversity and inclusion.
  • Access to AI tools with training to boost creativity and productivity.

Interested in this position?

Apply directly on the company website

Apply Now

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