UltraLuxe Destination Expert

4 hours, 22 minutes ago
Full-time
Senior
Customer and Technical Support
Kensington Tours

Kensington Tours

Kensington Tours offers personalized and rewarding travel experiences with tailor-made journeys to over 100 countries, curated with extraordinary experiences and the best private guides.

Consumer Services
251-1K

Description

  • Plan, sell, and execute complex, highly personalized luxury travel itineraries.
  • Own the end-to-end client relationship and planning process.
  • Build long-term relationships with UltraLuxe clients, advisors, hotels, DMCs, and luxury partners.
  • Grow a portfolio of new and repeat UltraLuxe business.
  • Coordinate with global luxury partners and DMCs to deliver seamless journeys.
  • Develop deep expertise in assigned destinations and the broader luxury travel landscape.
  • Identify opportunities to improve and elevate the client experience.
  • Provide responsive after-hours support for UltraLuxe clients when required.

Requirements

  • Proven experience in luxury or high-end travel, preferably serving UHNW or highly discerning clients.
  • Extensive firsthand travel experience and strong destination knowledge.
  • Demonstrated success in consultative sales, relationship management, and achieving commercial results.
  • Experience designing and selling highly customized, complex FIT itineraries.
  • Experience managing clients from initial consultation through trip completion and post-sale relationship building.
  • Strong knowledge of luxury hotels, DMCs, private experiences, and specialty suppliers.
  • Exceptional communication, storytelling, organizational, and attention-to-detail skills.
  • Ability to manage multiple complex priorities, solve problems independently, and remain composed under pressure.
  • Strong relationship-building, collaboration, accountability, adaptability, and ownership skills.
  • Willingness to provide after-hours support; regional expertise in North America, Africa and the Middle East, Latin America, Asia, Northern Europe, or other key UltraLuxe destinations is preferred.

Benefits

  • Remote work opportunity.
  • Employment accommodation is available in accordance with Ontario accessibility and human rights legislation.
  • Compensation varies based on local market conditions, geography, qualifications, experience, and education/training.

Interested in this position?

Apply directly on the company website

Apply Now

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